Robert Jones Vet Surgery

- Compassion during euthanasia and pet loss is one of the clearest themes, with several owners saying staff made very difficult visits easier. - Several reviews praise the team for being welcoming, kind and efficient, including quick appointment help from reception and long-term trust with the practice. - Recent examples include support for a sick cat, routine cat vaccinations, and one owner saying the practice helped save their dog after swallowing a toy.

Robert Jones Vet Surgery is a small-animal practice in Blackpool established in the 1970s and operated as a trading name of CVS (UK) Limited. The clinic lists RCVS Core Standards accreditation and offers routine veterinary care alongside procedures such as dentistry and surgery. Recent feedback is largely warm about staff kindness and support, especially around difficult end-of-life visits, though there are also some complaints about reception interactions and a disputed consultation charge.

Services

•General and preventive care: consultations, nurse consultations, vaccinations, parasite control, blood pressure checks and six-month health checks.
•Routine procedures: neutering, microchipping, anal sac expression, grooming and nail clipping.
•Diagnostics and treatment: diagnostics, dentistry and surgery for small animals.
•Home visits and emergencies: home visits are listed, and for urgent cases the practice advises clients to contact the surgery during opening hours; out of hours, it directs clients to The Emergency Veterinary Service for free telephone advice and emergency consultations if needed.
•Examples mentioned by owners: cat vaccinations, urgent help for a dog that had swallowed a squeaky ball, and repeated praise for compassionate end-of-life care.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed, with one owner disputing a £63 consultation fee and feeling no meaningful consultation took place.

People

•Katie (reception): praised for getting an appointment arranged quickly and for supportive, practical help during visits.
•Tina (vet): repeatedly thanked for compassionate, professional care, especially during end-of-life appointments.
•Rachel (reception, per reviews): mentioned positively for support by some owners, but also named in complaints about attitude and a fee dispute.
•Lilly: thanked for support when a dog died; role not stated.
•Louise: described as friendly and helpful; role not stated.

Reviews

Google rating: 4.3/5 from 327 reviews.

•Compassion during euthanasia and pet loss is one of the clearest themes, with several owners saying staff made very difficult visits easier.
•Several reviews praise the team for being welcoming, kind and efficient, including quick appointment help from reception and long-term trust with the practice.
•Recent examples include support for a sick cat, routine cat vaccinations, and one owner saying the practice helped save their dog after swallowing a toy.
•Negative feedback centres on reception experience in a small number of reviews, including a disputed £63 consultation fee, complaints about rudeness, and one account of a delayed euthanasia appointment handled poorly.

Reviews for Robert Jones Vet Surgery

Note: Showing the 10 most recent Google reviews out of 327 we track in total. Recent reviews may not be representative of overall sentiment.

Jess Monks

3 weeks ago

Not registered here anymore due to being closer to another practice but always had nothing but smiles and friendly welcomes when we used to come there. Helped save my dog after he swallowed a squeaky ball and was never judged for asking possibly daft questions.

ian stoddern

2 months ago

Used this vet on a recommendation from a friend of my wife for euthanising a beloved pet dog of ours. First impressions of the receptionists should have warned me to about-turn and walk out, as I received a filthy look for forgetting my mask (which were no longer mandatory) My appointment time was 10am on 9/2/22 so I arrived at 9:58am hoping and expecting to go straight in and be seen on time to keep to a minimum, mine, my daughters, and above all, my dogs anguish and despair. 10-15 arrived and I was still sitting there, so I enquired to the ‘receptionist’ as to why I was waiting and all I got in return was a curt ‘the vet is busy, she won’t be long’ so I returned to my seat. 15 minutes later, I was still sitting there so again, I approached the receptionists (two of them this time), only to be told ‘we’ve already told you the vet’s busy’. At this point I pointed out that their attitude is a bit off, only to be caught in a slanging match when these two so called professionals started shouting and caterwauling at me. I had to shout at the pair of them to shut up as I was a customer and I had every right to speak. I told them I was cancelling my appointment as the customer service is absolutely appalling and I got back in return ‘ok, byeee’. This episode is bad enough, but considering what my daughter and I visited the vets for in the first place it’s a downright disgrace, the way we were treated. These people, they’re in no way, shape or form receptionists, are not fit to work in an environment where decency, compassion and consideration of others is an absolute must. They have none of these qualities and are a disgrace to the practice. The vets who work at this practice may well be kind, considerate and professional but I will never know, as I will never put myself through having to face the worst pair of Malevolent and uncaring people I have ever had the misfortune to encounter. Fortunately, my daughter rung another practice ( Greenways in St Annes.) they told us to come straight away and our beloved dog was treated with nothing but kindness and compassion.

Janneta Stoddern

Geoff Low

Very efficient

Charlotte Clarke

3 months ago

Love Louise she’s amazing and always friendly and helpful

Ronnie Taylor

At a very difficult time the support and compassion shown by all made everything easier, special mention to Katie and Tina who were amazing

Ian Kennerley

5 months ago

I want to thank Rachel and Lilly for the help and support when my dog died.He was a 9 month Labrador who died suddenly in his sleep without Rachel and Lilly I was at a lost. Many thanks Ian

Carly Jones

Jeannie Gillanders

First time at Robert Jones’ this week with Maui, I’d just like to thank Katie on reception for getting us in so quickly and supporting us whilst we were there. Thanks also to the lovely vet for taking such good care of our little cat. Would highly recommend.

Amy Jay Eastwood-Grimes

6 months ago

I've been to several different vets with my cat Patch but Robert Jones is the Vets I trust the most with my baby, I am autistic so struggle with health anxiety for my cat & trust issues because hes my baby, so I question myself alot on whether Im making the right desions due to worrying about him. However out of 3 different vets in Blackpool, Robert Jones being a 4th, Robert Jones is where I felt like my baby was safest & most confident with his care he has received, I moved him due to location convenience and wanting a second opinion due to my own anxiety for his health just for my own mind just so I could be sure I'd done all I can more for my own head. However Robert Jones is where I feel like my cats care was cared for most effectively by far! Robert Jones also care for my dog too and do a fantastic job, I fully trust them with all my furbabies over anywhere else in Blackpool, they was also very compassionate & supportive when my dog passed away & the care he recieved was always fantastic. Me and my family have used Robert Jones for years! And would truly recommend this lovely welcoming vet! Thank you, Patch's Mummy