Value Vets

Value Vets is part of the Sunbeam Veterinary group (a group of 3 veterinary clinics plus a veterinary hospital). Based on the website, it’s set up for both routine “first opinion” care and more advanced work, including referral/second-opinion cases, with facilities such as a CT scanner, multiple surgical theatres, and separate cat/dog waiting and ward areas.

From the latest reviews available to us, owners often mention clear explanations and compassionate handling (including support around pet cremation). However, a couple of recent reviews describe the opposite experience: injections/vaccines being given without clear discussion or consent, uncertainty about what was administered, and charges they felt weren’t explained.

Services

From the clinic website summary

• •First-opinion veterinary care
• •Second-opinion work and referral cases
• •BOAS surgery (fixed-price package mentioned)
• •CT scanning (CT scanner listed as a facility)
• •Hydrotherapy (hydrotherapy suite listed as a facility)
• •24-hour emergency care (as stated on the website)
• •Facilities mentioned: 7 consultation rooms, 3 surgical theatres, separate cat/dog waiting areas, separate cat/dog wards

From recent reviews

• •Vaccinations (including a complaint about expected vaccines not being confirmed beforehand, and one reviewer stating rabies vaccine was not given)
• •Injections given during a visit (one reviewer says this happened without consent/explanation)
• •Deworming products provided/charged for (one reviewer mentions returning the products)
• •Cremation arrangements (one owner brought their dog to be cremated and describes the handover process)

Pricing

• •BOAS surgery package: €1,000 (website)
• •One reviewer reports paying over €200 for a visit they felt lacked clear explanation of what was wrong (review)
• •One reviewer reports being charged €40 for deworming for a dog they considered healthy (review)

People

• •Vets are repeatedly described (in positive reviews) as explaining things clearly and being compassionate; one recent review specifically mentions the vet “explained every thing” and was “very compassionate.”
• •Cost communication is specifically called out by one owner: they say the clinic “always informs us of costings along the way.”
• •Reception staff are mentioned as “very friendly and helpful” on a first visit.
• •A vet is described as coming out to the car to help carry a deceased dog in for cremation, with the owner highlighting a sympathetic, supportive manner during the handover.
• •Some recent negative reviews describe minimal conversation during appointments and vaccines/injections being administered without confirmation of what was being given.

Reviews

Google rating: 4.7 stars from 429 reviews.

• •Clear explanations and compassionate manner are repeatedly mentioned (including around difficult situations such as cremation/handover after a pet’s death).
• •Several owners describe smooth, practical care (e.g., quick diagnosis and explanation of treatment; pets being kept relaxed during visits).
• •Cost transparency is explicitly praised by at least one reviewer (“informs us of costings along the way”).
• •A couple of recent reviews raise consent/communication concerns: vaccines/injections given without confirming what they were, uncertainty about what was administered, and dissatisfaction with charges (including a deworming charge one owner felt was unnecessary).