Alpha Veterinary Centre

Alpha Veterinary Centre, located in Blackpool, Lancashire, presents a mixed reputation based on customer feedback and reviews. With a Google Maps rating of 3.9 out of 5 from 175 reviews, the clinic shows a blend of both positive and negative experiences.

On the positive side, reviewers such as Pamela Frase and Russell Cowling have praised the clinic for its caring staff and attentive service. Cowling, in particular, highlighted the clinic's prompt response and supportive approach during an emergency involving an allergic reaction, also noting the clinic's reasonable pricing. Alahna Canning expressed satisfaction with the compassionate care received, especially during a difficult time when her elderly pet had to be euthanized. She emphasized the staff's kindness and willingness to treat her XL bully, a breed that sometimes faces acceptance issues at veterinary practices.

Conversely, there are significant negative reviews that impact the clinic's overall perception. Kev Egan and another reviewer, identified as Just Another Day, criticized the practice for poor management and cleanliness. Egan pointed out issues with the clinic’s phone service and raised concerns about handling emergencies. Just Another Day described the management as rude and unorganized, with persistent failures in fulfilling promised actions.

In summary, Alpha Veterinary Centre seems to have a dedicated and caring team, appreciated by some long-term clients for their empathy and reasonable pricing. However, concerns regarding phone communication, management, and cleanliness have been noted and suggest areas where improvements could be beneficial to enhance the overall client experience.