Alpha Veterinary Centre

Alpha Veterinary Centre is a general veterinary practice (no corporate group affiliation stated). Reviews suggest it’s set up for routine ongoing care as well as some same-day urgent presentations (one owner reports their dog was seen straight away for an allergic reaction), and it also provides end-of-life care (euthanasia described in one review).

Owner feedback is mixed: several long-term clients describe consistently good clinical care and supportive handling of difficult situations, while others report repeated problems reaching the practice by phone, concerns about cleanliness, and frustration with follow-through and management.

Concrete details mentioned include

• •Same-day attention for a dog with an allergic reaction, with the receptionist “going out of her way.”
• •Euthanasia for an elderly dog, described as handled with empathy and kindness.
• •Acceptance and ongoing treatment of an XL Bully when the owner was unsure the dog would be taken on.

Services

Services referenced in the available information include

• •General veterinary care for dogs (multiple owners describe using the practice for years).
• •Same-day/urgent assessment for an allergic reaction to something eaten (as described by one reviewer).
• •Euthanasia/end-of-life care (described by one owner for their 15-year-old dog).

People

• •Sally (vet): Mentioned by name as “professional, kind, and incredibly knowledgeable” by a long-term client, who says she “go[es] above and beyond” for their dogs.
• •Sara (nurse): Praised in the same review as “supportive” and “gentle,” with a focus on how she handled the dogs.
• •Receptionist (unnamed): Thanked for “going out [of her] way” during an urgent visit for an allergic reaction.
• •Manager (unnamed): One reviewer describes the manager as “downright rude” and says the practice “forget[s]” to do what it says it will do (no specific incident details provided).

Reviews

Google rating: 3.8 stars from 177 reviews.

• •Urgent help and supportive handling of stressful situations: one owner reports being seen straight away for a dog’s allergic reaction; another describes empathetic care during euthanasia.
• •Continuity/long-term use: multiple reviewers mention using the practice for many years.
• •Phone access complaints: several reviews describe long waits, busy lines, or calls not being answered, which some owners say affects confidence in emergencies.
• •Practice environment and organisation concerns: a few reviewers describe the premises as “dirty”/“like a dump,” and mention missed follow-through and dissatisfaction with management.
• •Clinical care described as good by some, advice questioned by others: one reviewer says animal care was “satisfactory” but also calls some advice “questionable.”