
Alpha Veterinary Centre, located in Blackpool, Lancashire, presents a mixed reputation based on customer feedback and reviews. With a Google Maps rating of 3.9 out of 5 from 175 reviews, the clinic shows a blend of both positive and negative experiences.
On the positive side, reviewers such as Pamela Frase and Russell Cowling have praised the clinic for its caring staff and attentive service. Cowling, in particular, highlighted the clinic's prompt response and supportive approach during an emergency involving an allergic reaction, also noting the clinic's reasonable pricing. Alahna Canning expressed satisfaction with the compassionate care received, especially during a difficult time when her elderly pet had to be euthanized. She emphasized the staff's kindness and willingness to treat her XL bully, a breed that sometimes faces acceptance issues at veterinary practices.
Conversely, there are significant negative reviews that impact the clinic's overall perception. Kev Egan and another reviewer, identified as Just Another Day, criticized the practice for poor management and cleanliness. Egan pointed out issues with the clinic’s phone service and raised concerns about handling emergencies. Just Another Day described the management as rude and unorganized, with persistent failures in fulfilling promised actions.
In summary, Alpha Veterinary Centre seems to have a dedicated and caring team, appreciated by some long-term clients for their empathy and reasonable pricing. However, concerns regarding phone communication, management, and cleanliness have been noted and suggest areas where improvements could be beneficial to enhance the overall client experience.
Note: Showing the 5 most recent Google reviews out of 175 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
Great vets to take your pets to careing very good very great staff and vets
3 months ago
Fantastic vets, appreciate the all the help when our dog had an allergic reaction to something he had eaten. They seen us stright away. Both helpful and surportive, and didn't charge us the earth like most vets do. A big thank you to the receptionist who went out het way for us 🙏
4 months ago
Lovely Vets practice, have used for years and staff always caring and attentive. I have an XL bully and wasn't sure anyone would accept her as a patient, but they didn't hesitate and she has been treated amazingly. She loves going to see the ladies in the vets. We also had to have our 15 year old Jack Russell put to sleep on Christmas eve and the Vets showed us a lot of empathy and kindness. Thank you Alpha Vets
4 months ago
Unfortunatly after using this vets for many years we have now decided to move our animals elsewhere , as other reviewers have said the practice is dirty and the phone is never answerd this raises questions around needing them in an emergancy .Although the care of our animals has been satisfactory some of the advice has been questionable
5 months ago
The most ignorant practice I’ve ever dealt with. They rarely answer phone calls. Constantly ‘forget’ to do what they say they’ll do. The ‘Manager’ doesn’t know how to manage anything and is downright rude. And the place looks like a dump.
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