Companion Care (Ashton) Ltd T/A Vets4Pets

Companion Care (Ashton) Ltd trades as Vets4Pets (part of the Vets4Pets group) and describes itself as a locally owned practice. Based on the website, it’s set up for small-animal first-opinion care with on-site diagnostics (in-house lab, digital X‑ray, ultrasound) and inpatient facilities (hospital ward and isolation unit), plus separate cat/dog waiting and ward areas.

Decision-relevant details owners mention include end-of-life care (multiple reviews describe euthanasia appointments and condolence gestures such as a card), and follow-up charging disputes (one recent review describes being told a follow-up was included, then receiving an additional bill of “almost £60” and being told “the charge stands”). Access by phone is also a sticking point for at least one reviewer who reports calling after opening and still hearing a “closed message”.

Out-of-hours emergency care is stated to be provided by Vets Now Manchester when the clinic is closed.

Services

From the practice website, services/facilities include

•Diagnostics & monitoring: in-house laboratory (biochemistry, haematology/blood testing), blood pressure monitoring, digital X‑ray, ultrasound
•Dentistry
•Surgery facilities: operating theatre
•Inpatient care & infection control: hospital ward, isolation unit, separated dog/cat wards and isolation units
•Nurse clinic, weight clinic, and nutritional advice
•Health plans (details/prices not provided in the inputs)
•Pharmacy
•Out-of-hours: emergency cover provided by Vets Now Manchester (as stated by the clinic)

People

Named team members from the clinic website

•Lewis Ruddock (Practice Owner & Veterinary Surgeon, MRCVS) – reviewed as having looked after one dog “for more than 14 years,” with the owner describing him and the staff as “perfect and professional” during that pet’s life and after passing.
•Liggy‑Mae Stefaniw (Veterinary Surgeon, MRCVS) – website notes an interest in dentistry.
•Alexandra Seve (Veterinary Surgeon, MRCVS) – website notes interests in surgery and ophthalmology and emphasizes helping owners with their concerns.

Unattributed (“male vet”) feedback in older reviews describes clear explanations of options for a very sick cat and that the owner felt the decision-making was supported.

Reviews

Google rating: 4.3 stars from 274 reviews. “”

•Long-term continuity and trust: one owner says Lewis cared for their dog for 14+ years and praised how the team handled the pet’s passing.
•Support around euthanasia/end-of-life: multiple reviews describe staff being “kinder,” “respectful,” and “understanding,” including mention of a condolence card after a pet’s death.
•Communication and diagnostic confidence varies: one detailed negative review describes a kitten deteriorating after an initial appointment, with the owner feeling seriousness wasn’t communicated early; another review describes clear explanation of options for a critically ill cat.
•Fees/follow-up charging dispute: one recent review reports being told follow-up was included in the initial payment, then being charged again (nearly £60) and told the charge would stand.
•Appointment access frustration by phone: one reviewer reports difficulty getting through after opening, hearing a “closed” message when calling around 9:20am.

Reviews for Companion Care (Ashton) Ltd T/A Vets4Pets

Note: Showing the 5 most recent Google reviews out of 274 we track in total. Recent reviews may not be representative of overall sentiment.

adrian manion

a month ago

I've always felt j got great service here but today I have totally changed my mind. My dog had a consultantstion, some meds and would require a follow up check . Was told I'd be charged for it all then. Which I pail. Then when he had his follow up I got a bill for almost £60. Despite being told I had paid for this in with the initial visit. I've been told now "the charge stands". So essentially they are charging twice for the follow up. And guess what, he needs another follow up. How convenient..

joanne Macdonald

3 months ago

This vet is the best Lewis has looked after my staffy for more than 14 years sadly he has passed away but the staff and Lewis were perfect and professional 10/10 for everything they done for Tyson and the family

2 weeks ago

Chris Warburton

Great vets but trying to get through when they open is a nightmare. They open at 9am but by 9:20am they still have the closed message when you call.I have to work whilst trying to get through to make an appointment.

4 months ago

Begonia Villalba

9 months ago

Sirme Samuels

10 months ago

Sheryl Givens

8 months ago

Today I had to put my beloved pet to bed one last time. The staff could not have been kinder. They were all so respectful, loving and understanding. I would recommend every time

saffron watts

2 years ago

updating my review as my opinion has changed. before our last experience, we had always had good experiences. the vets were nice, the reception ladies were lovely, etc. but then, in may i noticed my beautiful kitten angel was lethargic. she was sleeping more and grooming less, i booked her an appointment because i was extremely worried & the vet told me that she seemed to just have an infection from a potential blockage. he said that she had a temperature and to keep her cool. he gave her antibiotics and an anti inflammatory medicine and sent us on our way - he gave no indication that our baby girl was seriously unwell. the morning after, we woke up and angel could not walk. it was a sunday so vets4pets was closed so we rushed her to the emergency vets (vetsnow) that vets4pets is partnered with. they told us that she was too cold and to keep her warm (?complete opposite of what we were told the day prior?) but other than that, they didn’t know. they said to maybe take her off the medication & get blood tests at the usual vet the next day. we took her home & i stayed up with her to closely monitor her behaviour. the next day, we took her in for blood tests. a different vet then told us that she was in critical condition and said that she might have FIP. she gave us two options - euthanasia then and there, or we could pay over £2000 to send her to the overnight vets. we chose to just take her home instead and nurture her there instead. on the 17th may at approx 11AM, our sweet baby girl gained her wings and flew away to heaven. i fear that this could have been prevented if the vet had spotted something was wrong during the first appointment, just days before. i do not believe that Angel had FIP. i do believe that she could still be alive today if we had switched vets sooner. sleep tight angel-cake, i miss you so much.

SHABBA TRON

4 years ago

The male vet explained to me I had a very sick cat and gave me options what to do and the course of action. He was understanding and explained everything perfectly after I accepted her to have a blood test, the outcome was my decision to allow Minnie to be in pain no more for which I will always be grateful, I accepted she was ill and nothing more could be done in the long term. Although I miss her so much, I will always remember her and her loving ways. Also I received the card of condolences which was such a nice touch and that her passing was not just felt by me and my partner but meant something as well to the vets who took care of her. Thank you.