Animal Trust Vets CIC Ashton

Animal Trust Vets CIC Ashton is part of Animal Trust (a mission-led veterinary social enterprise), offering general practice care alongside 24/7 urgent care. The clinic states that consultations are free, and that out-of-hours visits carry a £79 supplement (with other fees the same as daytime).

Based on the website and recent reviews, it appears set up for both routine work (vaccinations) and procedures such as surgery—including dental extractions mentioned by an owner. Reviewers also describe being seen quickly despite a busy waiting room, and staff taking time to reassure anxious pets and worried owners—though one recent reviewer reports being sent away with sedation tablets and feeling staff “wouldn’t even touch” their dog.

Services

•General practice care (clinic website).
•Vaccinations (clinic website).
•Surgery (clinic website); dental extractions are specifically mentioned in a recent review.
•Urgent care / Pet A&E: the clinic states it provides 24/7 urgent care, including out-of-hours cover (clinic website).
•Support for end-of-life visits: a reviewer describes staff compassion and empathy when their pet was put to sleep.
•Facilities/equipment: the clinic website references modern medical equipment.
•Veterinary nurse training facility (structured clinic data).

Pricing

•Free consultations (clinic website).
•Out-of-hours urgent care supplement: £79, with the clinic stating other costs are the same as daytime fees (clinic website).

People

•A reviewer explicitly thanks Jamie, Laura, Liv, Ezra, Maria, Afra, Gloria and Ioanna for helping with questions and concerns and providing care/advice for their cat.
•One owner describes a Senior Nurse (not named) as “reassuring” when rebooking after a poor interaction with a vet.
•Multiple reviews describe vets/nurses being patient with anxious dogs (reassurance, calm handling) and taking time to answer questions; one reviewer reports the opposite—feeling unsupported and sent away with sedation tablets to return later.

Reviews

4.6 stars from 815 reviews. - Supportive handling and communication: owners describe staff answering questions, putting them at ease, and being reassuring—especially when pets are anxious.

•Urgent/quick access mentioned: one reviewer says their dog was seen quickly even with other patients waiting.
•Procedures and outcomes: dental extractions are mentioned; another owner describes a critically ill dog improving after fast diagnosis and care (including care at a referral hospital).
•End-of-life care: one review highlights compassion during euthanasia.
•Mixed experiences with professionalism: one owner reports a rude/dismissive vet and chose not to proceed that day; another recent reviewer felt staff wouldn’t help and wouldn’t handle their dog, instead providing sedation tablets and asking them to return.

Reviews for Animal Trust Vets CIC Ashton

Note: Showing the 5 most recent Google reviews out of 815 we track in total. Recent reviews may not be representative of overall sentiment.

Nicole Kilbride

in the last week

It’s meant to be a vets but no one helps we gotta do most things ourselves when it should be the people at the vets who are “professional”.. wouldn’t even touch my dog sent us off with sedation tablets to come back in again. Not really helpful it was good when it first opened but it seems like there not bothered about our pets

Maria Papaleo

2 weeks ago

Wow! What can I say! Outstanding Team! From the second we walked in, to the moment we left 🙌🏻🙏🏻💖 Every member of staff was friendly, helpful, patient, professional, understanding and could not do enough to help our handsome little cat, Louis, and support us. Jamie, Laura, Liv, Ezra, Maria, Afra, Gloria and Ioanna, were amazing, and many more staff were on hand. They helped us with every question and concern, and gave care and advice. They went above and beyond for us. It's clear to see they are passionate about what they do. We cannot thank you enough. Eternally grateful 🙏🏻 🥲 🫶🏻🥰

Saiqa Ahmad

3 weeks ago

Really nice and helpful with lots of pet things

Tony W

a month ago

It has to be said that feedback can change easily and varies as situations are different for everyone. My dog had been booked in to have two of its teeth extracted after damaging them. He is a large dog (American Bulldog) And is happy to go to the vet. Just not happy to have a needle stuck in him. Therefore, as a precaution, I always muzzle him Not because I think he’s going to bite, but because I think it makes the vet feel more comfortable. And I can’t say as I blame her. On the day I attended initially to have the teeth extracted. I unfortunately was seen by a vet who was very rude and dismissive to the extent that the surgery did not take place as I did not feel that it was Dog in her care. However I spoke to the Senior Nurse and she could not have been any more reassuring rebooking the appointment. When I went today to have it done, I couldn’t have asked for a more perfect and professional team who overall things beautifully, And we’re just incredible. I will say after reading through some of the comments that for some of you it appears you want a golden service whilst paying Pound store prices. If you’re complaining about waiting times, Or availability of appointments, Then those really aren’t legitimate Complaints. If you can’t comprehend that when there are emergencies, it means that your pet that isn’t having an emergency will need to wait or you can go elsewhere then I feel sorry for you. My Dog’s appointment today ran over considerably, And whilst I fully expected to be told I would be charged extra. I was not, something I was truly surprised by and not expecting. So to the whole team, who did such a great job, thank you.

Luna Gia

I just want to say a huge thank you to Animal Trust for seeing my dog Buster so quickly, even though they already had other dogs waiting. They still made the time for us and I’m honestly so grateful. The whole team were amazing — kind, patient and reassuring. They put me at ease straight away and treated Buster with so much care. It makes such a difference when you feel listened to and supported, especially when you’re worried about your pet. Thank you again for going above and beyond for us. Buster is my world, and knowing he was in safe hands meant everything. 🐾💛

SAHa

Would like to say thank you to all the staff yesterday. The compassion and empathy that you showed towards Casper crossing over the rainbow will never be forgotten

Sarah Sharp

2 months ago

This vets it’s self have been so understanding with me with my dog and trying to get the best out come and how they can help me in helping my chow chow to get her play self back ❤️

Porla Brereton

The vets and nurses at Ashton are out of this world.!! . I have used many vets over the years but this one tops all of them by far! My little dog benji was critically poorly but with their fast diagnosis and excellent care at both Ashton and the hospital in Bolton he pulled through!! This place is for the animals and not for your money!! Can't thank them enough!!!!!

Eleanor Turnbull

3 months ago

The staff hear are all in the right ,they are kind and compassionate and take time To put your mind at rest, as you know how traumatising it can be for yourself. Gracie is always relaxed now.

barbara hamerton

6 months ago

Both my dogs are very well cared for by The Animal trust in Ashton. Barney is anxious when he visits and they are so patient with him and give him lots of reassurance and cuddles. They answer all my questions and eliminate my concerns everytime. The best Vets for everything. I am so glad I am with these caring people.