Dog & Cat Vets in Rossendale

Shuttleworth Veterinary Group in Rossendale is a veterinary practice that offers a range of services, with a particular focus on being a veterinary nurse training facility. The clinic has a commendable Google rating of 4.4 stars from 312 reviews, indicating a generally high level of customer satisfaction. The majority of customer feedback highlights the professionalism and compassion of the staff. For instance, one recent review praises the surgeon Chelsea and her team for their outstanding care during a procedure requiring general anaesthetic, with the family appreciating the reasonable costs and attentive care provided. Another client expressed gratitude for the compassionate treatment received during a challenging time when their cat was seriously ill, underscoring the clinic's supportive environment. Positive feedback continues with mentions of team members like Hammad and their excellent aftercare service, as well as a customer who found the facility to be a wonderful and caring place for their Maine Coon. These reviews suggest a strong emphasis on patient and client care, with staff often going above and beyond to reassure pet owners. However, there is a notable negative review from a year ago, where a customer felt pressured into expensive diagnostic procedures without exploring other options. This review stands in contrast to the general sentiment but highlights the importance of seeking second opinions in complex cases. Overall, Shuttleworth Veterinary Group appears to be well-regarded, with numerous positive testimonials emphasizing their commitment to animal welfare and client support, despite the occasional criticism.

Rawtenstall Vets4Pets Ltd, located in Rossendale, is a veterinary practice that has garnered a strong reputation with a commendable rating of 4.7 stars from 363 reviews on Google Maps. This high rating indicates a generally positive customer experience, supported by numerous accounts of exceptional care and service. A significant number of reviews highlight the dedication and professionalism of the staff. Becky, a vet frequently mentioned in reviews, is praised for her exceptional care and attention to detail. Clients appreciate her thoroughness and the reassurance she provides. Other staff members, including Rachael and the reception team, are noted for their friendliness and ability to create a welcoming and supportive environment. This emphasis on personal care extends to their treatment of pets, often described as being treated like family members. However, not all experiences have been positive. A recent negative review from Victoria Mason describes a distressing incident involving inadequate handling and care for her pet, Angus. This account contrasts sharply with the otherwise positive feedback and highlights the importance of consistent communication and transparency in managing clients' expectations. Rawtenstall Vets4Pets also offers a complete care plan, which some clients have found beneficial, noting the value and peace of mind it provides. The practice's pricing is mentioned as being reasonable, with a focus on prioritizing animal care over financial considerations. Overall, Rawtenstall Vets4Pets Ltd is recognized for its compassionate and professional service, with a few isolated incidents reminding of the need for continual improvement in animal care practices.