Shuttleworth Veterinary Group

- Owners describe good continuity of care, including repeated visits for a chronic condition over three years and strong praise for Chelsea in particular. - General-anaesthetic care and communication stand out positively, with one owner highlighting reassuring WhatsApp photo updates during their pet's stay. - Several reviews mention compassion and empathy, including support during euthanasia and praise for a month of aftercare from Hammad and the wider team.

Shuttleworth Veterinary Group in Rossendale is a veterinary nurse training facility and appears to handle both routine and more involved cases, including longer-term medical management, general-anaesthetic procedures and end-of-life care. Recent feedback is mostly positive, with owners praising compassion, professionalism and communication during treatment. A smaller number of negative reviews raise concerns about reception interactions, communication and the way costs or diagnostic options were presented.

Services

•Veterinary nurse training: the practice is listed as a training facility for veterinary nurses.
•Ongoing medical care: reviews describe repeat visits over several years for a chronic condition, along with continued monitoring and treatment.
•Procedures under general anaesthetic: owners mention pets undergoing procedures with close in-stay communication, including WhatsApp photo updates during the process.
•Aftercare and follow-up: one owner specifically praises the aftercare their dog received over the course of a month.
•End-of-life support: one review describes compassionate and dignified care when a seriously ill cat had to be put to sleep.
•Diagnostics and referrals for more complex cases: reviews mention scans and other investigations being discussed for difficult cases.

Pricing

No published pricing information is currently available for this clinic.

People

•Chelsea: named in recent reviews as the vet one owner usually sees for a dog's chronic condition, and also as the surgeon involved in an 11-year-old pet's procedure under general anaesthetic.
•Hammad: thanked by name for a dog's aftercare, alongside his team.
•Wider team: reviews also praise the staff more generally for professionalism, empathy and support during difficult situations.

Reviews

Shuttleworth Veterinary Group has a 4.4/5 Google rating from 314 reviews. Recent feedback is largely positive, though there are a few detailed complaints alongside the stronger run of 5-star comments.

•Owners describe good continuity of care, including repeated visits for a chronic condition over three years and strong praise for Chelsea in particular.
•General-anaesthetic care and communication stand out positively, with one owner highlighting reassuring WhatsApp photo updates during their pet's stay.
•Several reviews mention compassion and empathy, including support during euthanasia and praise for a month of aftercare from Hammad and the wider team.
•Negative reviews focus on reception interactions, communication and costs, with some owners feeling pressured by expensive diagnostic recommendations or unhappy with how difficult news was handled.

Reviews for Shuttleworth Veterinary Group

Note: Showing the 10 most recent Google reviews out of 314 we track in total. Recent reviews may not be representative of overall sentiment.

Duane Og

2 months ago

Absolutely appalling, all they care about is getting as much money as they can off you. Our beautiful dog had to be put down and they sent a sympathy card to my husband who passed 16 years ago. They are really unprofessional and the Receptionists are so rude. Please dont take your animals here.

Chelsie B

I thought I' posted a review, but I cant find it. I took my 9 week old kitten in for a check up and the vet noticed he was breathing heavily. Very unempathetically she told me she was cancelling his pet plan because "its a 12 month contract and its pointless paying for something I wont need" - basically gave him a death sentence. Advised I book a scan for £750 with an out of house specialist (through them) I chose to go to another vet in Burnley the day after for a second opinion, oh the receptionist did not like that, she desperately tried to convince me to go in house with another vet - yea, cause that doesnt sond super fishy. Vet at oak mount advised I go ahead with a scan but not nessecarily assume the worst. £750 upfront for a scan, cardiologist rang me sooner then expected and told me it was pneumonia and he wasnt going to charge me the full £750, it was around £369... oh but shuttleworth wouldnt refund, no that money supposedly paid for his morning appointment (signing him in) a further consultation 2 weeks later, antibiotics and blood work... yea, thats pretty steep. I went away, no change on antibiotics, so went back, got different antibiotics, still no change. I spoke to them again and the receptionist initially quoted £1000 for further testing. I decided to see elsewhere what they would do, so I took him to a none profit. The next day tge receptionist called up again very mad at me for wanting his details to be sent elsewhere - the quotation also jumped up to £1500 and I should absolutely keep him with the same vets for his treatment. I went elsewhere anyway cause they had really rubbed me up the wrong way by this point, it just comes across as pure theft. £419 for an x-ray later (oh, im not convinced they sent all his medical records either as there where no scan pictures, just the findings) - it turned out the lack of improvement was due to scarring on his little lungs, the none profit advised I take no further action unless it starts to hinder him. He's now 16 months old, thriving and those little lungs dont hold him back from chaotic zoomies! This place needs seriously investigating by the watchdog if you ask me.

Lindsay Matthew

3 months ago

Been taking our dog to Shuttleworths for 3 years now and would recommend. Had lots of visits due to an ongoing chronic condition and have had the best care. We usually see Chelsea who is absolutely fantastic. A genuinely caring, compassionate and knowledgeable vet. Brilliant.

C Wynne

4 months ago

Great service

charlie p

5 months ago

Recently, our family member underwent a procedure under general anaesthetic. At just 11 years old, we were naturally very anxious and emotional — as any pet owner would be. Using GA always carries risks, and we were extremely worried. Thankfully, everything went perfectly. Our surgeon, Chelsea, and the entire team were outstanding. They even sent photo updates via WhatsApp, which was incredibly reassuring — especially knowing exactly when he was going under. A huge thank you to all the staff at this surgery for their professionalism and care. The outcome was completely positive. While the procedure wasn’t cheap, the cost was very reasonable compared to others, and our pet received 100% attention and care throughout. We’re so grateful and would absolutely recommend this clinic!

Benjamin Eves

6 months ago

Professional, knowledgeable and empathetic, what more can you ask for. They really care about animals and their owners.

Kerry Scrivener

7 months ago

Lovely vets. Would always trust them woth my beloved doggies.

faizan Faizan

8 months ago

⭐⭐⭐⭐⭐ Compassionate and Professional Care Shuttleworth Vets were incredibly kind and supportive when my cat became seriously ill. Although we sadly had to say goodbye, the team treated both my cat and me with genuine compassion and dignity throughout. I’ll always be grateful for the care they provided during such a difficult time

Susan Smith

Thankyou to Hammad and all his team,that our dog bella has received over the last month,the aftercare was excellent, we would highly recommend this vets as they wonderful and caring. Thankyou again.