Pendle Pet Care Limited T/A Stanley House Veterinary Group

- Many owners say the team explains issues well and gives clear, helpful advice. - Handling and manner are frequent positives, with reviews describing staff as patient, friendly, and good at helping dogs feel more comfortable, including treats and positive drop-ins. - Compassion around serious illness and end-of-life care stands out, with one owner specifically praising Yana and the nursing team for communication, cuddles, and follow-up support.

Stanley House Veterinary Group in Burnley is part of the VetPartners group. The practice offers general veterinary care, physiotherapy and end-of-life support, and is also listed as a veterinary nurse training facility. Recent feedback continues to highlight clear explanations, kind handling, and compassionate support during more difficult appointments.

Services

•General veterinary care: Owners regularly mention consultations where vets take time to explain problems and treatment options clearly. Recent reviews also mention vaccinations, weight checks, and care during a cat’s operation and treatment.
•Physiotherapy: Physiotherapy remains a clearly mentioned service, with Jennah singled out for being upbeat, knowledgeable, and good with dogs during visits.
•End-of-life care: Reviews describe sensitive handling of final appointments, including clear communication, compassionate support, and follow-up contact afterwards.
•Nursing and team support: The clinic is listed as a veterinary nurse training facility, and recent reviews specifically praise the nurses for their care and kindness.
•Emergency access: Emergency appointments are referenced in reviews, although one reviewer was unhappy after finding they could not book an urgent appointment following a long period without attending.

Pricing

No published pricing information is currently available for this clinic.

People

•Yana (vet): Praised for caring, compassionate communication and for keeping an owner informed during a cat’s operation and treatment.
•Jennah (physio): Repeatedly described as upbeat, knowledgeable, and very good with dogs.
•Olivia, Francesca and Becky (nurses): Thanked for their kindness and support during a pet’s final moments.
•Vicky (receptionist): Mentioned as welcoming and helpful, including assisting with a dog’s weight record printout.
•Wider team: Reviews also mention a calm, gentle vet during an end-of-life appointment, along with cheerful staff who are patient with nervous or excitable dogs.

Reviews

Google rating: 4.6 stars from 345 reviews.

•Many owners say the team explains issues well and gives clear, helpful advice.
•Handling and manner are frequent positives, with reviews describing staff as patient, friendly, and good at helping dogs feel more comfortable, including treats and positive drop-ins.
•Compassion around serious illness and end-of-life care stands out, with one owner specifically praising Yana and the nursing team for communication, cuddles, and follow-up support.
•A small number of lower-rated reviews mention concerns about cost, confidence handling a large dog during a vaccination visit, and frustration over no longer being able to access an emergency appointment after a long gap between visits.

Reviews for Pendle Pet Care Limited T/A Stanley House Veterinary Group

Note: Showing the 10 most recent Google reviews out of 345 we track in total. Recent reviews may not be representative of overall sentiment.

Anne Marie Robinson

1 month ago

Yana the vet and all the team were so caring and compassionate throughout the treatment of my beautiful cat Lucky. Yana kept me informed of what was happening in her operation but very sadly she had lymphoma and we lost her. Thank you to the nurses Olivia, Francesca and Becky who gave her cuddles at the end of her life. I even received follow up telephone calls checking on me too. I would not hesitate in recommending them. Thank you to you all.

Mike Moulton

2 months ago

Had mostly good experiences with Stanley house, but today, I took my rescue dog for a simple innoculation . The" vet " ,could not deal with large type dogs, sixty odd pounds and then another seventeen pounds and we have to go back. The lady vet was instantly nervous, if you know anything about dogs, they sense your nerves and it makes them worse. Very disappointed. Rip- off vets.

Antonio Retamal

I took my dogs to weigh them. Vicky, the receptionist, was excellent. Welcoming & helpful. I asked for a printout of weights graph. She didn’t hesitate. I highly recommend this practice.

Andrew Kershaw

3 months ago

Always take the time to explain any issues wulith the dogs and the advice is always helpful.

lee mcnulty

5 months ago

Great vets every single person is always cheerful and with my dog (little gobby mutt)

tina clarke

I never thought I would be writing a negative review about a vetinary practice, who are meant to help save and make pets better, but unfortunately this is what I've had to do because I don't want anyone else to have go through this without any knowledge being given by the practice themselves. The thing is what they don't tell you is, if you have been with this practice with your pet from being a baby, if you haven't been to them in like over a year to 18 months, they actually strike you off without telling you. So when an emergency appointment is needed, they tell you to go elsewhere, which tells me, they want your pet to be ill every few months to make money out of you, I mean "WOW REALLY" who does that to actually strike you off cause your pet isn't ill regularly 😢. Just imagine if you've not been to see your Dr for a few years, you go to make an appointment and you've been struck off for not being ill regularly enough. In my eyes you are paying for a service for your pet to be taken care of when they actually need you and you built a trust with your veterinary practice in hopes they will be there for you and your pet when you need them and unfortunately you wasn't, so I have had to book in somewhere else, where he doesn't know the vet. I hope you start letting your customers know well in advance where they stand, as to wether they have a vet to go to or not. I wish you well

Alexandra Badila

6 months ago

Very professional but friendly at the same time. Takes good care of my little fur baby with lots of patience :)

Janet Hooley

Very helpful and they care about your animals,

Leigh Catlow

Lovely place to go, staff are wonderful and very helpful. Jennah the physio is always upbeat and happy, very knowledgeable and very good with our dog.