Pendle Pet Care Limited T/A Stanley House Veterinary Group – Vets in Burnley
No Prices
No Prices Tracked
Corporate
Clinic Overview
- Many reviewers say vets take time to explain problems and treatment options clearly, with advice described as helpful and easy to understand. - Compassionate care is a recurring theme, especially around serious illness and end-of-life support, with Yana and the nursing team singled out for communication, kindness and follow-up contact. - Day-to-day service also gets positive feedback for friendly, welcoming staff, including praise for Vicky at reception and Jennah in physiotherapy.
Services
- •General veterinary care: Routine consultations and treatment remain a core part of the practice’s work. Recent reviews mention vaccinations, weight checks, advice during consultations, and care around a cat’s operation and treatment.
- •Physiotherapy: Physiotherapy is still a clearly mentioned service, with Jennah repeatedly praised for being upbeat, knowledgeable and good with dogs.
- •End-of-life care: Reviews continue to describe sensitive support during final appointments, including clear communication, kindness from the nursing team and follow-up phone calls afterwards.
- •Nursing and team support: The clinic is listed as a veterinary nurse training facility, and reviews specifically thank nurses for their care, patience and gentle handling.
- •Emergency and urgent access: Emergency appointments are mentioned in reviews, but one reviewer reported being unable to book an urgent appointment after not attending for an extended period.
Pricing
No published pricing information is currently available for this clinic, though a small number of reviews describe costs as expensive.
People
- •Yana (vet): Praised for caring, compassionate communication and for keeping an owner informed during a cat’s operation and treatment.
- •Jennah (physio): Repeatedly described as upbeat, knowledgeable and very good with dogs.
- •Olivia, Francesca and Becky (nurses): Thanked for their kindness, cuddles and support during a pet’s final moments.
- •Vicky (receptionist): Mentioned as welcoming and helpful, including assisting with a dog’s weight record printout.
- •Wider team: Reviews also describe cheerful, patient and helpful staff; one recent complaint names Anna in an unhelpful interaction, but no role is given.
Reviews
Google rating: 4.6/5 from 347 reviews.
- •Many reviewers say vets take time to explain problems and treatment options clearly, with advice described as helpful and easy to understand.
- •Compassionate care is a recurring theme, especially around serious illness and end-of-life support, with Yana and the nursing team singled out for communication, kindness and follow-up contact.
- •Day-to-day service also gets positive feedback for friendly, welcoming staff, including praise for Vicky at reception and Jennah in physiotherapy.
- •A minority of recent reviews mention long waits, rude or unhelpful staff, concern about cost, difficulty handling a large dog during a vaccination visit, and frustration over urgent appointment access after a long gap between visits.
Special Services
Vet Nurse Training
