Pendle Pet Care Limited T/A Stanley House Veterinary Group

- Vets/staff often explain issues and options clearly, with owners calling the advice helpful. - Handling and demeanour with dogs is a repeated point: patience is mentioned, as well as offering treats and encouraging dogs to come in for positive experiences. - Sensitive appointments: one detailed review describes compassionate, clear communication during a pet’s final visit.

Services

•General veterinary consultations, with owners repeatedly mentioning vets “taking the time to explain” issues and advice given.
•Physiotherapy is explicitly mentioned in reviews (a staff member named Jennah is described as the physio).
•End-of-life care is referenced in a review describing a final appointment and the vet’s handling of the process.
•Veterinary nurse training facility (listed in the clinic data).
•Access to emergency appointments is mentioned indirectly via a complaint: a reviewer says they were unable to book an emergency appointment because they had been struck off after a period of not attending.

People

•Jennah (physio): described as upbeat, knowledgeable, and “very good” with a dog during physio-related visits.
•Unnamed vet (described as a “really young guy”): praised for a calm, gentle manner with a dog and for being sympathetic, respectful, and clear with explanations during an end‑of‑life appointment.
•Across multiple reviews, the wider team is noted for taking time to explain problems and for being cheerful/helpful with pets that are nervous or “gobby.”

Reviews

Google rating: 4.6 stars from 342 reviews.

•Vets/staff often explain issues and options clearly, with owners calling the advice helpful.
•Handling and demeanour with dogs is a repeated point: patience is mentioned, as well as offering treats and encouraging dogs to come in for positive experiences.
•Sensitive appointments: one detailed review describes compassionate, clear communication during a pet’s final visit.
•Policy complaint: one reviewer reports being struck off after not attending for 12–18 months and says they were told to go elsewhere when they needed an emergency appointment, stating they were not warned in advance.

Reviews for Pendle Pet Care Limited T/A Stanley House Veterinary Group

Note: Showing the 5 most recent Google reviews out of 342 we track in total. Recent reviews may not be representative of overall sentiment.

Andrew Kershaw

a week ago

Always take the time to explain any issues wulith the dogs and the advice is always helpful.

lee mcnulty

2 months ago

Great vets every single person is always cheerful and with my dog (little gobby mutt)

tina clarke

I never thought I would be writing a negative review about a vetinary practice, who are meant to help save and make pets better, but unfortunately this is what I've had to do because I don't want anyone else to have go through this without any knowledge being given by the practice themselves. The thing is what they don't tell you is, if you have been with this practice with your pet from being a baby, if you haven't been to them in like over a year to 18 months, they actually strike you off without telling you. So when an emergency appointment is needed, they tell you to go elsewhere, which tells me, they want your pet to be ill every few months to make money out of you, I mean "WOW REALLY" who does that to actually strike you off cause your pet isn't ill regularly 😢. Just imagine if you've not been to see your Dr for a few years, you go to make an appointment and you've been struck off for not being ill regularly enough. In my eyes you are paying for a service for your pet to be taken care of when they actually need you and you built a trust with your veterinary practice in hopes they will be there for you and your pet when you need them and unfortunately you wasn't, so I have had to book in somewhere else, where he doesn't know the vet. I hope you start letting your customers know well in advance where they stand, as to wether they have a vet to go to or not. I wish you well

Alexandra Badila

2 weeks ago

Very professional but friendly at the same time. Takes good care of my little fur baby with lots of patience :)

3 months ago

Janet Hooley

Very helpful and they care about your animals,

Leigh Catlow

3 weeks ago

Lovely place to go, staff are wonderful and very helpful. Jennah the physio is always upbeat and happy, very knowledgeable and very good with our dog.

John Haselden

a month ago

Always a good service. Dog hates it though.

Allistair Andrew

Helpful and friendly, encourage animals to come in say hello and get a treat. Our dog loves it.

Antony Lloyd

4 months ago

Had to take our collie to the Burnley practice, this morning, and kind of knew that we wouldn't be bringing him home. We don't know the name of the vet who dealt with us, a really young guy, who was lovely to deal with. He was gentle and kind with our dog, and sympathetic, respectful and clear with his explanations to us. We were obviously upset but he made the process as bearable as these things can be. I hope he gets to read this review, or at least is told about it. He's a credit to the practice, and needs to be held on to (take note, managers). A kind professional, good with upset clients and lovely with animals - Burnley's James Herriot