Rose Valley Vets Ltd

Rose Valley Vets Ltd is a family-run, independent small-animal practice. The website describes a renovated, purpose-built facility with two operating theatres, modern anaesthesia machines and monitoring equipment, plus a separate prep room—suggesting they’re set up for routine consults as well as surgical work (including soft tissue and orthopaedic surgery).

From the latest reviews available to us, owners describe detailed explanation and consent around sedation (including allowing an owner to stay and observe during a sedated nail trim), and multiple accounts of end-of-life support (including a planned at-home euthanasia visit and returning ashes after cremation with keepsakes). There are also negative accounts focused on front-desk/admin issues and being charged twice when booked with the wrong clinician for prescription-related needs.

Services

•Small-animal consultations (website).
•Surgery (website), including
•Soft tissue surgery (website)
•Orthopaedic surgery (website)
•Out-of-hours emergency care: stated as available 24/7 for emergencies, with out-of-hours times given as 18:30–23:30 weekdays and 08:00–23:30 weekends (website).
•Prescription orders (website); reviews include a case where an owner sought an appointment specifically to obtain prescriptions.
•Nail trimming with sedation mentioned in reviews, with the sedation approach explained to the owner and the owner allowed to stay and observe.
•Wound care described in a review: cleaning and bandaging a paw sore, plus a course of antibiotics.
•Euthanasia and aftercare described in reviews, including an at-home euthanasia appointment and cremation with ashes returned (around 2 weeks), plus keepsakes (paw-print cards, seeds, scatter tube).

People

•Vets (unnamed in the sources provided): in one detailed review, the vet provided a second opinion that avoided a proposed paw amputation elsewhere, instead treating with antibiotics plus cleaning/bandaging; the same review describes a vet coming to the owner’s home for euthanasia, placing a cannula and proceeding gently while giving the family time.
•Nurse (unnamed): one reviewer reports being booked with a nurse when they had requested a vet for prescription needs; the nurse “couldn’t prescribe,” and the owner reports paying for that appointment and then paying again to see a vet.
•Reception/front desk (unnamed): one reviewer describes an appointment-booking error that led to an extra paid appointment.

Reviews

Google rating: 4.6 stars from 195 reviews. “”

•Sedation explained for a nervous dog’s nail trim, with the owner allowed to stay and observe and be present as the dog woke up.
•End-of-life care and cremation support: reviews describe empathetic handling of euthanasia, including an at-home visit; one reviewer reports ashes returned in ~2 weeks plus keepsakes (paw-print cards, forget-me-not seeds, scatter tube).
•Second-opinion/treatment decisions: one owner reports Rose Valley challenged a previous diagnosis and treated a paw sore with antibiotics plus cleaning/bandaging rather than amputation.
•Admin/pricing complaints conflict with positive care accounts: multiple 1-star reviews describe poor service and a case where an owner says they paid twice due to being booked with the wrong clinician for prescription-related needs, while other reviews describe “reasonably priced” care.

Reviews for Rose Valley Vets Ltd

Note: Showing the 5 most recent Google reviews out of 195 we track in total. Recent reviews may not be representative of overall sentiment.

Samantha Bailey

a month ago

michelle

3 months ago

Absolutely diabolical. Only visited this practice the once as I have recently moved to the area. Joined this practice as it’s the cheapest in the area and I guess that really shows with the service me and my little doggy received. However, moved to the vets up the road and had a positive experience.

2 weeks ago

Kate Plowright

I have nothing but praise for all the staff at Rose Valley for the patience, kindness and understanding they showed to myself and my very nervous, anxious jack Russell who desperately needed her nails cutting. I was really worried about sedation but everything was fully explained and after trying and failing all other methods at other practices it actually turned out to be the kindest and calmest way to deal with the nail trimming. I was allowed to stay and observe meaning I could be there for when she woke up. Reasonably priced too. Thoroughly recommended. Can’t thank you enough!

5 months ago

Paul G

7 months ago

Firstly I would like to give some background. We had a beautiful cocker spaniel called Charlie. He had a few issues which his initial vet wanted to amputate his paw. This seemed excessive to us so we sought a second opinion. We took Charlie to Rose valley vets where he was welcomed, calmed and shown love, the vet said that the previous diagnosis was incorrect. He was given antibiotics, the paw sore was cleaned and bandaged. We were told to leave the bandage on for 7 days, when we removed it and then he had finished his course of antibiotics the wound had heald no more problems. Finally at 12 years Charlie got a massive lump in his neck and in his mouth. We obviously took him to Rose Valley but the prognosis was not good. We asked for their honest opinion saying "if Charlie was your dog what would you do?" They answewd honestly and we booked an appointment for the vet to come to our home and put him to sleep. This for any animal owner is horrendous. Myself, my two boys and husband were in bits. The vets arrived as arranged, they were lovely with Charlie chatting to him petting him and relaxing him, he was licking the vets arm when he shaved his leg and put the canula in, we were given time and sat with him comfortably, very gently the vet injected the fluid into Charlie. Within 5 seconds our best friend was out of pain and had gone to a better place. Painful for us but made so much better by the love care and attention from these wonderful vets. We cannot thank you enough x

Firstly I would like to give some background. We had a beautiful cocker spaniel called Charlie. He had a few issues which his initial vet wanted to amputate his paw. This seemed excessive to us so we sought a second opinion. We took Charlie to Rose valley vets where he was welcomed, calmed and shown love, the vet said that the previous diagnosis was incorrect. He was given antibiotics, the paw sore was cleaned and bandaged. We were told to leave the bandage on for 7 days, when we removed it and then he had finished his course of antibiotics the wound had heald no more problems. Finally at 12 years Charlie got a massive lump in his neck and in his mouth. We obviously took him to Rose Valley but the prognosis was not good. We asked for their honest opinion saying if Charlie was your dog what would you do? They answewd honestly and we booked an appointment for the vet to come to our home and put him to sleep. This for any animal owner is horrendous. Myself, my two boys and husband were in bits. The vets arrived as arranged, they were lovely with Charlie chatting to him petting him and relaxing him, he was licking the vets arm when he shaved his leg and put the canula in, we were given time and sat with him comfortably, very gently the vet injected the fluid into Charlie. Within 5 seconds our best friend was out of pain and had gone to a better place. Painful for us but made so much better by the love care and attention from these wonderful vets. We cannot thank you enough x

Tina Hewlett

Awful vet practice. Receptionist is incompetent. Asked for vet appointment for prescriptions and was booked with the nurse. Nurse couldn’t prescribe but still had to pay. Still had to see vet to get prescriptions. Had to pay again despite explaining we were booked with nurse by the receptionist and explicitly asked for the vet. Paid twice for what we needed. Not caring for animals, all about the money. Avoid

8 months ago

Scott K

One of the most upsetting things you can do is put your beloved pet to sleep. From the minute we walked in the door, we received nothing but a professional and empathetic service from all staff involved. We wanted our pet to be cremated and to receive her ashes back, which we got back today which took around 2 weeks. We asked for a scatter tube which we got, but we also got some amazing keepsakes. We got cards with our pets paw print in them as well as forget me not seeds to scatter in our garden. I would highly recommend anyone to use Rose Valley Veterinary Surgery for all your pets needs, whatever they may be.