Rose Valley Vets Ltd

- Recent reviews are largely very positive about clinical care, patience, and communication, with owners praising clear explanations around sedation, treatment choices, and difficult decisions. - Several reviews highlight surgical and urgent-care experiences, including spays, Caesarean sections, a bowel blockage operation, and support when pets needed specialist referral rather than treatment on site. - End-of-life care is a strong recurring theme, with owners describing gentle home euthanasia visits, compassionate handling at the surgery, and thoughtful cremation keepsakes.

Rose Valley Vets Ltd is a family-run, independent small-animal practice in Burnley. The practice website describes a renovated, purpose-built facility with two operating theatres, modern anaesthesia and monitoring equipment, and a separate prep room, supporting both routine appointments and surgical work. Recent reviews paint a largely positive picture of attentive clinical care, with examples ranging from vaccinations and spays to emergency surgery, detailed sedation discussions, and compassionate end-of-life support, although a small number of reviews report reception and booking problems.

Services

•Small-animal consultations and routine care including general appointments, booster vaccinations, repeat prescriptions, and treatment for common problems such as stomach issues.
•Surgery including website-listed soft tissue and orthopaedic surgery. Recent reviews also mention spays, Caesarean sections, and an emergency bowel blockage operation carried out late on a Friday.
•Out-of-hours emergency care stated on the website as available 24/7 for emergencies, with out-of-hours times of 18:30–23:30 on weekdays and 08:00–23:30 at weekends.
•Sedation-supported procedures, with one reviewer describing a nervous dog’s nail trim being done under sedation after other approaches had failed, with the process explained clearly and the owner allowed to stay and observe.
•Wound care and second-opinion work, including a review describing a paw sore being cleaned and bandaged with antibiotics prescribed instead of amputation.
•End-of-life care and aftercare, including at-home euthanasia and cremation arrangements with ashes returned alongside keepsakes.
•Referral discussion for specialist cases, with one reviewer saying the practice talked through options and next steps when a dog needed specialist hip surgery they could not perform in-house.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Reviews are mixed on cost: some describe the practice as reasonably priced or even the cheapest in the area, while one complaint focused on having to pay twice after a booking error for a prescription-related appointment.

People

•Francesca — described in reviews as the owner; one reviewer says she discussed options around a complex orthopaedic case, and another says she performed emergency surgery.
•Jessie — named in a review as the vet on call, who saw an emergency late at night and explained the situation in detail.
•Charissa — named as a veterinary nurse in a review about emergency surgery.
•Mel — named on reception in a review praising support through an emergency case.
•Reviews also refer positively to the wider team for being friendly, patient, and calm with anxious pets, though some front-desk/admin criticism also appears.

Reviews

Google rating: 4.6 stars from 202 reviews.

•Recent reviews are largely very positive about clinical care, patience, and communication, with owners praising clear explanations around sedation, treatment choices, and difficult decisions.
•Several reviews highlight surgical and urgent-care experiences, including spays, Caesarean sections, a bowel blockage operation, and support when pets needed specialist referral rather than treatment on site.
•End-of-life care is a strong recurring theme, with owners describing gentle home euthanasia visits, compassionate handling at the surgery, and thoughtful cremation keepsakes.
•The main negative theme is admin and booking issues, especially one complaint about being booked with a nurse instead of a vet for prescription needs and then being charged twice; this sits alongside many positive comments about staff friendliness and a clean, well-kept practice.

Reviews for Rose Valley Vets Ltd

Note: Showing the 10 most recent Google reviews out of 202 we track in total. Recent reviews may not be representative of overall sentiment.

Michelle Tempest

1 month ago

BEST VETS around ! Always there when you need them ! They’re our vets for the 6 Bulldogs we have and I can’t thank them enough for all the time & patience they’ve had with our bunch ! They do a “C” section on our girls and they are FAULTLESS! Highly recommend them to anyone ….. and we have to many of our friends already ! Thanks guys .

Natalie

Every visit to Rose Valley Vets with our dog Tilly has been a thoroughly positive experience. She has attended on several occasions for a range of treatments, including booster vaccinations, stomach issues, and being spayed. On each visit, the care and attention she has received have been exceptional. The practice is always clean and well maintained, and every member of staff we’ve encountered has been friendly, professional, and welcoming. The team are consistently helpful and readily available to answer any questions, which provides great reassurance as a pet owner. I wouldn’t hesitate to recommend Rose Valley Vets — our experience with the practice has been consistently excellent.

zoe mitchell

This review is from back in november it has taken while due the process of Belle and having issues with another cat of ours... Our Belle was almost 9 years old, she was rarely seen by a vet as she never had any issues needing vet treatment, she was one big fur ball! One night late in the evening Belle had suddenly stopped using her back, my partner called me and I contacted the vets around 11pm, Jessie the vet on call at that time suggested we go in and get her seen too. Upon arrival we was very emotional as she has been with us since she was 8weeks old, the vet had a feel of her legs and tummy and felt that her kidneys where really small so she explained to us it would be best to do a blood test which we did there and then, Belle was in kidney failure, as any other pet owner would know when that is being said to you, you instantly go to best treatment, unfortunately this was not a long term option for Belle, Jessie explained everything in great detail for us, but ultimately Belle wouldn't be able to live a quality of life so the decision was made. Belle was to be put to sleep, I wont put the full details on here of what happened as it can be very traumatic for some, Belle veins had already collapsed and we struggled to get the stuff into Belle that she needed, we was there until around 1am with Belle, the vet was very understanding about our emotions and remained as professional as possible. 2 weeks later we got the phone call Belle was back at the surgery, we received her in a beautiful box along with forget me not seeds, a gorgeous card with her paw print, fur and her magnificent whiskers. On another note we continue to use Rose Valley, Clark our very big bengal-siamese cat had broken his toe the day after Belle was put to sleep, the vets where amazing and gave us all the options on the table and agreed for us to take home with pain killers for him and to see how he went, Clark is now a very dramatic boy and holds the wrong leg up to get sympathy and treats! I could not recommend this practice enough! Yes the price can be a big amount but you pay for what you get, I would give them every penny I had as long as it made my pet well enough to live a long life as no amount of money could replace them in my heart!

Eleanor Uttley

2 months ago

I was reading the reviews whilst going to order a repeat prescription for my pup. All I can say is that the negative review below is absolutely not the experience of all clients. After a hip dislocation, we found out our puppy had bilateral hip dysplasia at age 1 and needed two hip replacements. We dealt with a locum vet with the first hip dislocation and Francesca (the owner) upon the second dislocation, and the compassion and care was second to none on both occasions. They were unable to assist with the surgery (it required a specialist) but took the time to discuss all our options and what worked best for us both. Our dog has had many vet’s trips in her short little life, but she still runs into rose valley with excitement, which is a true testament to all the care and genuine love from the staff. We wouldn’t go elsewhere.

Richard White

I could not be more positive about our care and treatment that Rose Valley gave our 2 year old cocker spaniel. My dog had a bowel blockage after eating a plastic cap and had been really unwell. Rose Valley took our call and understood our fears. They booked us in late on a Friday, assessed and then feedback their findings. They called us and we agreed that the emergency surgery was needed and they preformed this despite going out of their working day. They saved her life and without them going the extra mile things could have been very different. Francesca who preformed the surgery was amazing as was the veterinary nurse Charissa and Mel on reception who helped us at every turn. I would give 6 stars if I could.

Samantha Bailey

4 months ago

michelle

5 months ago

Absolutely diabolical. Only visited this practice the once as I have recently moved to the area. Joined this practice as it’s the cheapest in the area and I guess that really shows with the service me and my little doggy received. However, moved to the vets up the road and had a positive experience.

Kate Plowright

8 months ago

I have nothing but praise for all the staff at Rose Valley for the patience, kindness and understanding they showed to myself and my very nervous, anxious jack Russell who desperately needed her nails cutting. I was really worried about sedation but everything was fully explained and after trying and failing all other methods at other practices it actually turned out to be the kindest and calmest way to deal with the nail trimming. I was allowed to stay and observe meaning I could be there for when she woke up. Reasonably priced too. Thoroughly recommended. Can’t thank you enough!