Rose Valley Vets – Vets in Burnley
Clinic Overview
- Recent feedback is overwhelmingly positive about communication and reassurance, with owners repeatedly saying staff explain procedures clearly, answer questions patiently, and help calm anxious pet owners. - Reviews give several examples of strong surgical and urgent care, including spays, Caesarean sections, and an emergency bowel blockage operation performed outside the usual working day. - Owners also highlight kindness in difficult situations, including late-night end-of-life care, careful discussion of options, and thoughtful aftercare following cremation.
Services
- •General small-animal care including routine consultations, booster vaccinations, repeat prescriptions, post-operative checks, and treatment for common problems such as stomach upsets.
- •Surgery including website-listed soft tissue and orthopaedic surgery. Reviews also mention spays, Caesarean sections, and an emergency bowel blockage operation carried out late on a Friday.
- •Out-of-hours emergency care listed on the website as available 24/7 for emergencies, with out-of-hours times of 18:30–23:30 on weekdays and 08:00–23:30 at weekends.
- •Sedation-supported procedures and practical treatment planning, including a nervous dog’s nail trim done under sedation after other approaches had failed, with the process explained clearly and the owner allowed to stay and observe. Reviews also mention careful discussions around treatment options, including when referral for specialist surgery was needed.
- •Wound care, second opinions, and pain management, including treatment for a paw sore with cleaning, bandaging, and antibiotics, plus supportive management for an injured cat.
- •End-of-life care and aftercare including at-home euthanasia and cremation arrangements, with reviews describing thoughtful keepsakes such as paw prints, fur clippings, and memorial items returned with ashes.
Pricing
Available published prices indicate the clinic sits around average relative to similar practices. Reviews on cost are mixed: some describe the practice as reasonably priced or the cheapest in the area, while another owner said fees can feel significant, particularly in serious cases.
People
- •Francesca — described in reviews as the owner; praised for discussing options around a complex orthopaedic case and for performing emergency surgery.
- •Jessie — named in a review as the vet on call, recognised for late-night emergency support and clear explanations.
- •Charissa — named as a veterinary nurse in a review about emergency surgery.
- •Mel — named on reception in a review praising support through an emergency case.
- •Reviews also speak very positively about the wider team of vets, nurses, and reception staff for being patient, welcoming, and reassuring with anxious owners and pets.
Reviews
Google rating: 4.6 stars from 214 reviews.
- •Recent feedback is overwhelmingly positive about communication and reassurance, with owners repeatedly saying staff explain procedures clearly, answer questions patiently, and help calm anxious pet owners.
- •Reviews give several examples of strong surgical and urgent care, including spays, Caesarean sections, and an emergency bowel blockage operation performed outside the usual working day.
- •Owners also highlight kindness in difficult situations, including late-night end-of-life care, careful discussion of options, and thoughtful aftercare following cremation.
- •Other recurring positives include a friendly, welcoming team and a clean, well-kept practice. Negative feedback appears to be limited, with a small number of complaints about service experience or administration.
