Emergency Vets in Burnley

Rose Valley Vets Ltd, located in Burnley, is a veterinary clinic known for providing emergency veterinary services available 24/7 or with extended hours. The clinic holds a commendable Google Maps rating of 4.6 stars, based on 194 reviews, indicating a generally high level of client satisfaction. Customer feedback presents a mixed yet insightful perspective on the clinic's services. Positive reviews highlight the compassionate and professional care provided by the staff. Kate Plowright applauds the team's patience and understanding in handling her anxious Jack Russell, emphasizing reasonable pricing and a calming approach to treatment. Paul G shares a heartfelt story about his cocker spaniel, Charlie, appreciating the clinic's honest diagnosis, effective treatment, and supportive end-of-life care that was administered with empathy and respect. Conversely, some reviews express dissatisfaction. Michelle rated the clinic poorly, mentioning a subpar experience and subsequently opting for another veterinary service. Similarly, Tina Hewlett criticized the administrative process, particularly an error in booking that led to additional costs and inconvenience. While the clinic receives high praise for its empathetic service during difficult times, the concerns about administrative errors and service quality should not be overlooked. Rose Valley Vets Ltd appears to be a reliable choice for many pet owners, especially for those seeking compassionate care, though some experiences suggest room for improvement in customer service and communication. Pricing, as noted by reviewers, is generally viewed as reasonable, adding to the clinic's appeal.