Lanes Vets Ltd – Vets in Lancaster
Clinic Overview
- Recent feedback is largely positive about the clinical team, with owners describing the vets as friendly, helpful, informative, and reassuring. - Reviewers give concrete examples of care including dental treatment under anaesthetic, a same-day check for a suspicious lump with biopsy, and successful corrective surgery after a poor outcome elsewhere. - Several owners also mention clear communication around treatment choices and costs, with comments that the practice gives options and does not pressure people into treatment.
Services
- •Urgent, routine, and ongoing care: Clinic information lists emergency veterinary provision on a 24/7 or extended-hours basis. Reviews also describe prompt attention for unexpected problems, including a pet being seen straight away for a suspicious lump and support for repeat 28-day pain-management injections.
- •Surgery and procedures: Services include surgery, with reviews mentioning corrective surgery after an operation elsewhere, dental treatment involving infected teeth and gums under general anaesthetic, and a biopsy for a suspicious lump followed by a quick results call.
- •Vaccinations and preventive care: Vaccinations are offered, with reviewers specifically mentioning Lepto L4 as the main option and Lepto L2 being available on request.
- •General handling and patient support: Reviewers often describe the vets and wider team as calm, informative, and good with nervous pets, with several owners saying their animals were treated gently and kept at ease.
- •Other listed support: Clinic information also notes stray animal microchip scanning and next-step protocols, as well as the practice being a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic, though some reviewers describe treatment as reasonably priced and say options and costs are explained in advance.
People
- •Chris (receptionist): Named in a complaint about repeated booking errors, delays, and attitude around a cat’s time-sensitive injection appointments.
- •Nurse (unnamed): Mentioned as spotting that an injection appointment had been booked too early and helping arrange a rebooking.
- •Female assistant (unnamed): Described as apologetic and helpful in resolving a waiting and booking issue.
- •Veterinary team (unnamed): Frequently praised as informative, professional, and caring, including for dental treatment, biopsy follow-up, correcting a previous surgical problem, and helping pets stay calm.
Reviews
Google reviews currently show 4.7 stars from 274 reviews.
- •Recent feedback is largely positive about the clinical team, with owners describing the vets as friendly, helpful, informative, and reassuring.
- •Reviewers give concrete examples of care including dental treatment under anaesthetic, a same-day check for a suspicious lump with biopsy, and successful corrective surgery after a poor outcome elsewhere.
- •Several owners also mention clear communication around treatment choices and costs, with comments that the practice gives options and does not pressure people into treatment.
- •The main negative theme is reception and booking problems, including one detailed complaint about incorrectly timed repeat injection appointments, long waits, and being turned away; a smaller number of reviews also mention dissatisfaction over vaccination policy and an unhelpful phone interaction about an injured stray cat.
