Lanes Vets Ltd – Vets in Lancaster
Clinic Overview
- Many reviewers describe the clinical team as kind, informative, and good with anxious pets. Examples include dental treatment under anaesthetic, prompt follow-up after a procedure, and a cat owner who felt the vets had corrected problems from surgery done elsewhere. - Several positive reviews also mention clear discussion of treatment choices and costs, with one owner saying the practice gave options beforehand and did not pressure them into treatment.
Lanes Vets Ltd is a veterinary practice in Lancaster, and no corporate group ownership is stated. Recent feedback highlights strong clinical care, with reviewers praising clear communication, gentle handling of anxious pets, and successful treatment in more complex cases. A smaller number of reviews raise concerns about reception and appointment handling.
Services
- •Emergency and urgent care: Clinic information lists emergency veterinary provision on a 24/7 or extended-hours basis. Reviews also include one owner who said their pet was seen promptly for a newly found lump.
- •Surgery and procedures: Services include surgery, with reviews mentioning a corrective operation after a previous surgery elsewhere, dental treatment involving tooth and gum removal under general anaesthetic, and a biopsy for a suspicious lump.
- •Vaccinations: Vaccinations are offered, with reviewers specifically mentioning Lepto L4 as the main option and Lepto L2 being available on request.
- •Ongoing treatment and monitoring: Reviews mention regular injections every 28 days for a cat’s pain management, showing support for repeat long-term treatment plans.
- •Stray animal protocols: Reviews indicate the practice can scan stray animals for a microchip and follow practice protocols for next steps.
- •Training and general pet care: Clinic information also lists the practice as a veterinary nurse training facility, and reviewers describe staff as patient and calming with nervous cats.
Pricing
No published pricing information is currently available for this clinic.
People
- •Chris (receptionist): Named in a negative review about repeated booking errors, delays, and attitude around a cat’s time-sensitive injection appointments.
- •Nurse (unnamed): Mentioned as spotting that an injection appointment had been booked too early and arranging for it to be rebooked.
- •Female assistant (unnamed): Described as apologetic and helpful in resolving a waiting and booking problem.
- •Veterinary team (unnamed): Reviews describe the vets as informative, professional, and caring, including praise for correcting a previous surgical problem, keeping owners informed after procedures, and helping nervous pets stay calm.
Reviews
Google reviews currently show 4.7 stars from 266 reviews.
- •Many reviewers describe the clinical team as kind, informative, and good with anxious pets. Examples include dental treatment under anaesthetic, prompt follow-up after a procedure, and a cat owner who felt the vets had corrected problems from surgery done elsewhere.
- •Several positive reviews also mention clear discussion of treatment choices and costs, with one owner saying the practice gave options beforehand and did not pressure them into treatment.
- •The main negative theme is around reception and booking, with one detailed complaint about repeat errors for 28-day injection appointments, long waits, and being turned away.
- •A smaller number of reviews also mention vaccination disagreements and an unsatisfactory phone interaction about help for an injured stray cat.
