Pinewood Veterinary Practice Limited

- Owners frequently mention friendly, efficient, helpful staff and good communication. - Several reviews describe clear explanations and reassurance, including vets taking time to inform owners and discuss procedures. - Urgent responsiveness is highlighted in one case where a collapsed dog was seen immediately and referred appropriately.

Services

•Emergency/urgent care: One owner reports their dog was seen immediately after collapsing at home, and the vet arranged onward specialist involvement for a neurological issue.
•Surgery and post-operative care: A cat operation is described with a pre-op quote and explanation, a different vet performing the procedure, and follow-up appointments for wound checks/cleaning, temperature checks, additional pain relief (analgesia) offered, and planned stitch removal.
•Medical management for chronic conditions: Thyroid treatment for an elderly cat is mentioned, involving ongoing monthly medication.
•Referral/coordination with specialists: A vet arranged referral to a specialist when a neurological problem was suspected/proven.
•End-of-life care: One case describes euthanasia after a rapid decline, following further investigation indicating cancer and stroke.

Pricing

•One owner says a vet initially quoted £30 per month for thyroid treatment, but when collecting medication the price had increased by nearly £150, and they felt misled. No other specific prices are stated in the information provided.

People

•Veterinary surgeons (unnamed): Repeatedly described as taking time to explain findings and procedures and helping owners feel secure. One case notes the vet who did the pre-op appointment was not the vet who performed the operation (this was explained in advance).
•Veterinary nurses (unnamed): In a post-op visit, nurses are described as handling a cat in a way that minimised disturbance (e.g., removing the carrier lid rather than forcing movement), examining wounds, asking relevant questions, and discussing recovery.

Reviews

Google rating: 4.6 stars from 315 reviews. “”

•Owners frequently mention friendly, efficient, helpful staff and good communication.
•Several reviews describe clear explanations and reassurance, including vets taking time to inform owners and discuss procedures.
•Urgent responsiveness is highlighted in one case where a collapsed dog was seen immediately and referred appropriately.
•Post-op care details are specifically praised (wound checks/cleaning, attention to pet comfort, pain relief offered, follow-up plan).
•A minority view raises a pricing/expectation concern, alleging a large increase versus an initial monthly cost estimate for medication.

Reviews for Pinewood Veterinary Practice Limited

Note: Showing the 5 most recent Google reviews out of 315 we track in total. Recent reviews may not be representative of overall sentiment.

Zoe Fitzsimmons

3 weeks ago

Lovely vet practice, really happy with the services provided

Jemma Parkinson

2 months ago

Friendly helpful staff also happy to help nothing to much trouble

Geraldine Chippendale

Staff lovely and the vet was amazing. Very understanding and informative. He made time to make me feel secure

Dave Flaherty

NIGEL HOLLINGHURST

Efficient friendly service

carol opulski

it's a great practice! staff are knowledgeable and lovely with beloved pets.

Shirl

3 months ago

I took my elderly cat to the vets were she was seen by the vet he diagnosed thyroid problems and said the treatment would cost £30 a month, went to pick up my medication this morning and the price has gone up by nearly £150 was totally mislead by the vet really not happy at all. I really wouldn’t recommend them.

Louise Kavanagh

6 months ago

Staff communicated well, my cat had needed an operation. The Vet pre Op had provided a quote & explained the procedure, but stated it would be his colleague who performed the Op. Post Op, Veterinary Nurses were respectful of my Cats need to be as undisturbed as possible. They took the lid off her Cat carrier, examined her wounds etc. & chatted to myself while asking relevant questions. The post Op Vet appt went well, again my Cats need for least moving her was respected, temperature taken, wounds checked & cleaned while additional analgesia was offered. Next appt is removal of her stitches. Cat isn't happy being contained in 1 room, however she is improving daily & doesn't appear in pain when touched/ stroked.

Lesley Mather

7 months ago

Pinewood Vets are amazing! We were not customers of them until very recently. Our dog, Blue, had collapsed at home and Pinewood Vets in Chorley saw our dog straight away. Our usual vet told us we'd have to wait! The service we received was excellent, from start to finish. The staff who were involved (the majority of the practice) demonstrated the utmost empathy, professionalism and genuine care for Blue and us. The vet sorted for Blue to go to a specialist as it was proven the issue was neurological. Unfortunately, Blue declined over the next 3 days and had to be put to sleep. From a scan they found cancer that had spread which brought on a stroke. No warnings till that horrible day. Absolutely heartbroken, but we couldn't fault Pinewood Vets. Our other dog will now be registered with this practice as I have every faith in them in times of urgent need. Thank you so much.

Kerry

a year ago

Outstanding vets , amazing people, everyone goes above & beyond for you & your pet, I would highly recommend. It's absolutely fantastic such a loving, caring, and welcoming practice. Thank you for all you do for us, Milo 🩵 & Kerry ❤️ xx