Medivet Chorley (Hillcrest Animal Hospital)

The team at Chorley MediVet are exceptional, took care of my labrador exceptionally well, I cannot praise the care you have provided enough. But MEDIVET as a business practice, you should be ashamed at the fees you charge, 750% mark-up on some of the drugs prescribed is not a business model I can condone. I've only left 5 stars, because the team need to know they are doing a mega job and i am very grateful. We are insured, so it does not really matter, but for some, in state of need for their beloved animals, it is too much. I absolutely am happy to pay for skills, equipment, experience, training, premises, etc, I understand running a business, and one that has exceptional staff is a challenge, but the mark up on some components, as a group practice, really should be reviewed.

Absolutely lovely staff, I and my sonhad been feeding the cat for awhile unknown if the cat had an owner, to find out the cat didn't. They looked after him so well. I have since adopted the cat myself, they are a fantastic caring team.

Medivet emergency looked after my boy Otis when he fell ill kept him overnight and kept me up to date with phone calls. Their staff are brilliant and reassuring couldn’t have asked for a better experience with them. Thank you for looking after him so well.

We brought our pet hamster as she had developed a bald patch by her hip. It was easy to sign up and book an appointment. The staff were so friendly and loved interacting with our pet. The vet was great, they did a thorough health check and were able to treat her skin condition. I witnessed a lady coming to collect her pets ashes and the receptionist was so good with her and talked so highly of her pet. Definitely has a family feel and care about the animals they treat.

Rang them as our own vets were closed, were told it was a £200 fee which was fine. They told us to ring our own vets and go to their out of hours. When we explained that Salford was too far and Chorley was a lot closer, they told us it was fine to come in and to come as soon as we can as he “needs to be seen”. We drove 30 minutes there for the receptionist to tell us we should go back to our own vets. We explained we had spoken on the phone to someone who said we could come in. She went in the back where I heard someone say “yes it’s fine just get a few details from them”. Next thing a vet comes out and basically gives us no option but to go back to our own vet, giving us multiple reasons why we should leave. The waiting room was completely empty. Meanwhile, nobody had looked at our dog whose eyes were weeping puss. Called our own vets and confirmed he should be seen straightaway. Really poor service for a ‘24 hour vets’.