Medivet Chorley (Hillcrest Animal Hospital)

Medivet Chorley (Hillcrest Animal Hospital) is part of the Medivet group and is set up to handle urgent and overnight cases, alongside routine consultations. Owners most often describe supportive, hands-on help in stressful moments (for example, being seen immediately for end-of-life support, and staff helping someone get their dog back into the car). There’s also evidence of inpatient-style care: one review describes a pet kept overnight with phone call updates. A recurring downside in the latest reviews is cost/charging: one owner alleges very large mark-ups on some prescribed drugs, and another reports being quoted an emergency fee and then being turned away on arrival.

Services

•Emergency care / urgent appointments: The website states access to around-the-clock emergency care at one of Medivet’s 27 24-hour centres (with a stated out-of-hours consultation fee—see Pricing).
•Overnight care/monitoring (as described by owners): One owner says their pet was kept overnight and they were kept updated by phone calls.
•End-of-life care: A review describes being supported through euthanasia (“final decision”), with compassionate support from reception and a veterinary nurse.
•General consultations and treatment: Reviews mention a thorough health check and treatment for a skin condition.
•Small pet care: One owner brought a hamster for a skin issue and describes examination and treatment.
•Veterinary nurse training facility: Listed in the clinic data as a Veterinary Nurse Training facility.

Pricing

•Out-of-hours consultation fee (website-stated): £130 for consultations between 7pm and 9am (described as access to emergency care at one of their 24-hour centres).
•Emergency fee quoted in a review: One owner says they were told the fee would be £200 when they called.

People

•Reception team: Mentioned repeatedly in practical, situation-specific ways—recognising distress and arranging to be seen right away during an end-of-life visit; handling a pet ashes collection sensitively; and (in one review) being involved in a confusing hand-off where the owner felt told to leave after being told to come in.
•Veterinary nurse: Specifically thanked in an end-of-life review for being gentle and compassionate while the owner made a final decision.
•Vets/team generally: Reviews include examples of a vet doing a thorough health check (hamster case), and staff providing overnight updates by phone during an emergency admission.

Reviews

4.5 stars from 664 reviews. - Support during difficult moments: Multiple reviews focus on compassion during euthanasia and when collecting ashes, with reception and nursing staff named as making a hard situation more manageable.

•Emergency/overnight care with updates: An owner describes overnight care and being kept informed via phone calls.
•Practical help and friendliness: Examples include staff helping someone get their dog into the car and interacting positively with a small pet during an exam.
•Cost concerns and inconsistency around emergency access: One owner alleges very large drug mark-ups; another reports being quoted an emergency fee, told to come in urgently, then being turned away without the dog being examined—despite an empty waiting room.

Reviews for Medivet Chorley (Hillcrest Animal Hospital)

Note: Showing the 5 most recent Google reviews out of 664 we track in total. Recent reviews may not be representative of overall sentiment.

Mike Lowe

a week ago

Barry Pearson

2 weeks ago

Great service over the Christmas period. Vet going up and beyond service by helping me to get dog back into my car.

Amy Forster

Simon Hassall

Outstanding service overall

Stuart Taylor

3 weeks ago

We recently faced the heartbreaking inevitable step over the rainbow bridge for our beloved 12-year-old Brussels Griffon. I want to express my deepest gratitude to the reception staff—they recognized our distress instantly and saw us right away. A special thank you goes to the veterinary nurse who supported us with such compassion and gentleness as we made the final decision. Your kindness meant the world to us

kathrynmcd1

The team at Chorley MediVet are exceptional, took care of my labrador exceptionally well, I cannot praise the care you have provided enough. But MEDIVET as a business practice, you should be ashamed at the fees you charge, 750% mark-up on some of the drugs prescribed is not a business model I can condone. I've only left 5 stars, because the team need to know they are doing a mega job and i am very grateful. We are insured, so it does not really matter, but for some, in state of need for their beloved animals, it is too much. I absolutely am happy to pay for skills, equipment, experience, training, premises, etc, I understand running a business, and one that has exceptional staff is a challenge, but the mark up on some components, as a group practice, really should be reviewed.

Julie Goodier

a month ago

Absolutely lovely staff, I and my sonhad been feeding the cat for awhile unknown if the cat had an owner, to find out the cat didn't. They looked after him so well. I have since adopted the cat myself, they are a fantastic caring team.

Julia Shepard

3 months ago

Medivet emergency looked after my boy Otis when he fell ill kept him overnight and kept me up to date with phone calls. Their staff are brilliant and reassuring couldn’t have asked for a better experience with them. Thank you for looking after him so well.

Jacqui Richards

4 months ago

We brought our pet hamster as she had developed a bald patch by her hip. It was easy to sign up and book an appointment. The staff were so friendly and loved interacting with our pet. The vet was great, they did a thorough health check and were able to treat her skin condition. I witnessed a lady coming to collect her pets ashes and the receptionist was so good with her and talked so highly of her pet. Definitely has a family feel and care about the animals they treat.

bethany ralphs

Rang them as our own vets were closed, were told it was a £200 fee which was fine. They told us to ring our own vets and go to their out of hours. When we explained that Salford was too far and Chorley was a lot closer, they told us it was fine to come in and to come as soon as we can as he “needs to be seen”. We drove 30 minutes there for the receptionist to tell us we should go back to our own vets. We explained we had spoken on the phone to someone who said we could come in. She went in the back where I heard someone say “yes it’s fine just get a few details from them”. Next thing a vet comes out and basically gives us no option but to go back to our own vet, giving us multiple reasons why we should leave. The waiting room was completely empty. Meanwhile, nobody had looked at our dog whose eyes were weeping puss. Called our own vets and confirmed he should be seen straightaway. Really poor service for a ‘24 hour vets’.