Town & Country Veterinary Group

Town & Country Veterinary Group is an IVC Evidensia-owned, multi-branch veterinary practice and a veterinary nurse training facility. It says it treats a wide range of species, including cats, dogs, rabbits, small mammals, birds, and reptiles, and its website also mentions emergency care. Recent feedback is largely positive about the team’s friendliness, communication, and handling of anxious pets, though there are also some serious complaints around dental consent and pet plan cancellation charges.

Services

• •General veterinary care for a wide range of pets: the practice’s website indicates care for cats, dogs, rabbits, small mammals, birds, and reptiles.
• •Routine and preventive care: annual boosters and health checks are specifically mentioned in reviews.
• •Dental treatment: owners mention teeth cleaning and extractions, including more extensive dental work in some cases.
• •Emergency and out-of-hours support: the website mentions emergency care, and one owner describes being seen by an out-of-hours vet after a post-procedure problem.
• •End-of-life care: reviews mention euthanasia and cremation arrangements for rabbits.
• •Microchip and admin support: one owner specifically mentions help changing microchip details into their name and address.
• •Pet health plan: the Pet Health Club is referenced, with one reviewer saying staff helped set this up.
• •Stress-aware handling: reviews give examples of staff helping anxious pets, including moving a dog away from other dogs in the waiting area and using an alternative exit.

Pricing

No published pricing information is currently available for this clinic.

People

• •Nurse Ben: mentioned positively for talking an owner through a stressful situation and offering clear advice.
• •Reception team: one recent review praises a receptionist for helping with an anxious dog, arranging a quieter exit, assisting with microchip details, and explaining the pet plan.
• •Vets and wider staff team: recent reviews repeatedly describe the team as friendly, caring, knowledgeable, and helpful.

Reviews

Town & Country Veterinary Group has a 4.6-star Google rating from 274 reviews.

• •Recent feedback is mostly positive, with owners describing the vets and nurses as friendly, caring, knowledgeable, and good at making stressful visits easier.
• •Several reviews highlight calm, thoughtful handling of pets, including helping dogs feel more at ease during appointments and supporting owners during difficult moments.
• •Positive service examples include annual booster and health check visits, crisis support, and compassionate end-of-life care for rabbits with cremation arrangements.
• •Negative feedback centres on pet plan cancellation charges, complaints about dental treatment going ahead without enough discussion, and one serious complaint about a surgical burn linked to treatment at another branch within the group.