Moy Vets Hambleton

- Recent positive reviews often focus on a caring, friendly atmosphere, with owners mentioning warm welcomes, sympathy and helpful reception staff. - Several owners describe clear explanations and thorough care, including detailed discussions during a puppy’s first visit and reassurance during routine appointments. - There are also examples of prompt help when needed, including an emergency appointment for a dog and comments about being friendly, prompt and helpful.

Moy Vets Hambleton in Poulton-Le-Fylde receives mostly very positive recent feedback for caring service, prompt appointments and clear explanations. The practice is a cat-friendly clinic and offers routine care alongside urgent appointments, end-of-life support and health-plan options. One serious complaint alleges a vaccination error involving a cat and poor communication afterwards, which stands out against otherwise positive reports of helpful follow-up and compassionate care.

Services

•Cat-friendly care: The practice states RCVS Cat Friendly Clinic accreditation.
•Routine appointments and vaccinations: Reviews mention vaccination visits, including a cat’s second-round vaccination, as well as first visits for puppies and general appointments where owners felt things were clearly explained.
•Urgent appointments: Owners mention being able to get an emergency appointment for a dog when needed.
•Euthanasia and aftercare: End-of-life support is noted, including aftercare and a next-day check-in call in one owner’s account.
•Insurance support: One reviewer says the practice helped by dealing with their insurance company.
•Pet Health Club and preventive care plans: The website mentions proactive healthcare plans, and reviews note these as a possible way to save money.

Pricing

No published pricing information is currently available for this clinic.

People

•No individual vets or nurses are named in the public feedback.
•Recent reviews repeatedly praise the wider team for being caring, friendly and helpful, especially the front-desk staff and reception team.
•Owners also describe vets as thorough, good at explaining things in detail, and kind with nervous or first-time patients.
•One complaint describes staff as dismissive and poor at communicating after an alleged vaccination error.

Reviews

Moy Vets Hambleton has a Google rating of 4.7/5 from 300 reviews, suggesting a strong overall reputation at scale.

•Recent positive reviews often focus on a caring, friendly atmosphere, with owners mentioning warm welcomes, sympathy and helpful reception staff.
•Several owners describe clear explanations and thorough care, including detailed discussions during a puppy’s first visit and reassurance during routine appointments.
•There are also examples of prompt help when needed, including an emergency appointment for a dog and comments about being friendly, prompt and helpful.
•A notable negative review alleges a cat was given the wrong species vaccine, followed by poor communication and a delayed welfare-check call; this is the clearest recent complaint and contrasts with the otherwise positive tone of the latest reviews.

Reviews for Moy Vets Hambleton

Note: Showing the 10 most recent Google reviews out of 300 we track in total. Recent reviews may not be representative of overall sentiment.

David Walker

3 weeks ago

Very caring people

Susan Reading

1 month ago

Excellent vets and very caring.

John Pollard

Very warm welcome and sympathy for my dog who had an open sore on her back.

Terry Hindmarsh

Terrible vets. Very expensive don’t go there.

Nathan Kirk

Really positive experience from start to finish, excellent staff team at the front desk who were really helpful, the vet I saw (can’t remember name I’m very sorry) was amazing, loads of information and went into lots of detail as well as being amazing with my pup for his first ever vets visit to make it an overall positive experience for me and him. High recommend moy vets for anyone looking for a decent vet

Trudy Handley

3 months ago

Emergency appointment needed for our staffie couldn’t be more helpful and caring ❤️

Stephanie Hesk

Staff very friendly and helpful. Much smaller than Norcross, has parking for around a dozen cars

Jessica Simcock

Friendly, prompt and helpful

Susan Pugh

4 months ago

Absolutely Brilliant. And first class care and Attention. Thank you very much.

Rebekka

6 months ago

We brought our cat in for her 2nd round of vaccinations a couple of weeks ago, a very easy and routine appointment. She was then mistakenly given a DOG vaccination instead of a cat one, because the nurse didn't read the packet she was getting out of the cupboard. When my husband asked what was wrong, and what had happened, he was repeatedly ignored and then left in the examination room for about 15 minutes with our cat with no explanation of what was going on. After being told what had happened by the vet that was available, my husband asked what would happen to our cat, only to be met with "we don't know, just see how she is", and his concerns and questions ignored (repeatedly). He was then rushed out of the practice with no reassurance that our cat would be okay. After going back in to demand more of an explanation and to put in a complaint, he was ushered into a side room away from the waiting area. Not only was our cat given the wrong vaccine, it was then made worse by how we were treated in response to this, the vet there that evening was both dismissive of our concerns, and also rude and raised her voice on several occasions. The receptionist then proceeded to say (regarding the rude vet) that "she's just busy that's why she's stressed" - why should this be our problem? If you're taking on so much work that you're unable to use basic manners when dealing with your clients (in response to a mistake made by your staff) then you have an issue and should cut back on your workload. When questioned how such as serious mistake could have happened, we were told the vaccinations for both cats and dogs were kept in the same cabinet, which does not seem like safe working practice seeing as the wrong vaccination was given to our cat. Meaning the nurse could have picked up anything and injected our family pet with it. Considering the quote on the front doors is "where the welfare of your pet comes first", this has been the complete opposite experience for us. Pet's are family members, and you wouldn't say "just see what happens", if a member of your family was given a vaccination meant for another species. Extremely disappointed in the response to their mistake, with no one calling us to check on our cats welfare in the following days. It was 7 days before we received a phone call to check on how she was doing. We've moved over to the Norcross practise for now, but can't say we have full confidence in taking our pet there for any future appointments.