Moy Vets Hambleton

Most recent feedback is strongly positive about being seen on time, clear explanations, and thorough examinations (including one case where a vet identified issues the owner “was not aware of”). However, one detailed 1‑star review alleges a cat was mistakenly given a dog vaccination, followed by poor communication at the time and a welfare check call only 7 days later—a sharp contrast to other reports of good communication and follow‑up.

Services

•Cat-friendly practice (RCVS Cat Friendly Clinic accreditation stated on the website).
•Vaccinations (including second-round vaccinations mentioned in a review).
•Urgent/emergency appointment availability mentioned in a review (no formal emergency/out-of-hours policy stated).
•Euthanasia and aftercare support (including a next-day check-in call described in a review).
•Insurance paperwork support (one reviewer says the practice “dealt with the insurance company”).
•Pet Health Club / proactive healthcare plans (mentioned on the website and in reviews as a way that “could save you money”).

Pricing

•One reviewer reports a course of treatment for their dog costing nearly £450 (they felt the outcome was “worth every penny”).
•Another reviewer describes pricing as “around average” for treatment (no specific amounts given).

People

•No individual vets or nurses are named in the information provided.
•What owners describe positively in recent reviews includes
•Clear explanations of what’s going on during appointments.
•Thorough examinations, including identifying additional ailments.
•Follow-up contact after euthanasia (a next-day check-in call) and practical help with insurance.
•A conflicting account (from a detailed complaint review) describes staff not explaining what was happening, leaving the client waiting in an exam room, and being dismissive after an alleged vaccination error.

Reviews

Google rating: 4.7 stars from 293 reviews. - Prompt access and smooth appointments: being “seen on time,” “prompt and helpful,” and an emergency appointment arranged for a dog.

•Communication and thoroughness: owners mention clear explanations and a vet finding problems they didn’t know about.
•End-of-life care and follow-up: one owner describes compassionate euthanasia, “excellent” aftercare, and a next-day check-in call, plus help handling insurance.
•Serious reported mistake and dissatisfaction (conflicting with the above): one detailed review alleges a cat was given the wrong species vaccine and that the response lacked reassurance and timely follow-up (they say it took 7 days for a welfare-check call).

Reviews for Moy Vets Hambleton

Note: Showing the 5 most recent Google reviews out of 293 we track in total. Recent reviews may not be representative of overall sentiment.

Trudy Handley

2 weeks ago

Emergency appointment needed for our staffie couldn’t be more helpful and caring ❤️

Stephanie Hesk

Staff very friendly and helpful. Much smaller than Norcross, has parking for around a dozen cars

Jessica Simcock

3 weeks ago

Friendly, prompt and helpful

Susan Pugh

a month ago

Absolutely Brilliant. And first class care and Attention. Thank you very much.

Rebekka

We brought our cat in for her 2nd round of vaccinations a couple of weeks ago, a very easy and routine appointment. She was then mistakenly given a DOG vaccination instead of a cat one, because the nurse didn't read the packet she was getting out of the cupboard. When my husband asked what was wrong, and what had happened, he was repeatedly ignored and then left in the examination room for about 15 minutes with our cat with no explanation of what was going on. After being told what had happened by the vet that was available, my husband asked what would happen to our cat, only to be met with we don't know, just see how she is, and his concerns and questions ignored (repeatedly). He was then rushed out of the practice with no reassurance that our cat would be okay. After going back in to demand more of an explanation and to put in a complaint, he was ushered into a side room away from the waiting area. Not only was our cat given the wrong vaccine, it was then made worse by how we were treated in response to this, the vet there that evening was both dismissive of our concerns, and also rude and raised her voice on several occasions. The receptionist then proceeded to say (regarding the rude vet) that she's just busy that's why she's stressed - why should this be our problem? If you're taking on so much work that you're unable to use basic manners when dealing with your clients (in response to a mistake made by your staff) then you have an issue and should cut back on your workload. When questioned how such as serious mistake could have happened, we were told the vaccinations for both cats and dogs were kept in the same cabinet, which does not seem like safe working practice seeing as the wrong vaccination was given to our cat. Meaning the nurse could have picked up anything and injected our family pet with it. Considering the quote on the front doors is where the welfare of your pet comes first, this has been the complete opposite experience for us. Pet's are family members, and you wouldn't say just see what happens, if a member of your family was given a vaccination meant for another species. Extremely disappointed in the response to their mistake, with no one calling us to check on our cats welfare in the following days. It was 7 days before we received a phone call to check on how she was doing. We've moved over to the Norcross practise for now, but can't say we have full confidence in taking our pet there for any future appointments.

3 months ago

We brought our cat in for her 2nd round of vaccinations a couple of weeks ago, a very easy and routine appointment. She was then mistakenly given a DOG vaccination instead of a cat one, because the nurse didn't read the packet she was getting out of the cupboard. When my husband asked what was wrong, and what had happened, he was repeatedly ignored and then left in the examination room for about 15 minutes with our cat with no explanation of what was going on. After being told what had happened by the vet that was available, my husband asked what would happen to our cat, only to be met with "we don't know, just see how she is", and his concerns and questions ignored (repeatedly). He was then rushed out of the practice with no reassurance that our cat would be okay. After going back in to demand more of an explanation and to put in a complaint, he was ushered into a side room away from the waiting area. Not only was our cat given the wrong vaccine, it was then made worse by how we were treated in response to this, the vet there that evening was both dismissive of our concerns, and also rude and raised her voice on several occasions. The receptionist then proceeded to say (regarding the rude vet) that "she's just busy that's why she's stressed" - why should this be our problem? If you're taking on so much work that you're unable to use basic manners when dealing with your clients (in response to a mistake made by your staff) then you have an issue and should cut back on your workload. When questioned how such as serious mistake could have happened, we were told the vaccinations for both cats and dogs were kept in the same cabinet, which does not seem like safe working practice seeing as the wrong vaccination was given to our cat. Meaning the nurse could have picked up anything and injected our family pet with it. Considering the quote on the front doors is "where the welfare of your pet comes first", this has been the complete opposite experience for us. Pet's are family members, and you wouldn't say "just see what happens", if a member of your family was given a vaccination meant for another species. Extremely disappointed in the response to their mistake, with no one calling us to check on our cats welfare in the following days. It was 7 days before we received a phone call to check on how she was doing. We've moved over to the Norcross practise for now, but can't say we have full confidence in taking our pet there for any future appointments.

June Rose

Love taking my dog here. From the receptionist upwards, they are all so caring and happy. Everything is explained clearly and I know Chester is as happy coming here as I am taking him. Highly recommend them to all.

John Webster

9 months ago

This was our first visit to this practice and found it very clean .The staff were very polite and helpful. We were seen on time. The veterinary was very thorough and found ailments we were not aware of. The pricing for for treatment was around average. They provide a pet health club which could save you money. I could certainly recommend this practice to friends.

Deborah Mayers

Moy vets in Thornton were very kind to me. Unfortunately, a decision was made and my little dog had to be euthanised. They showed a caring compassionate approach to the procedure. The after care was excellent too. They called me the next day to see how I was. They dealt with the insurance company and did everything they could do. I would definitely recommend Moy Vets.

Janette “Mad dog lady” Emlay

a year ago

Just fantastic with our eldest boy. Due to my husband and I being disabled, we would normally go to PDSA. But I wasn't happy with how my eldest boy's health wasn't getting any better. Vets are so very expensive these days. Ridiculous how much they charge, but, our eldest boy is worth his weight in gold. I'd sell the house for any of our 4 dogs to get them healthy again. The vet at Moys was amazing. Treated our Rambo like a king and so did the receptionist. His health? Just brilliant. Cost us nearly £450 but, Rambo is the most important thing and he's thriving again. Even at 10 years old, 57 kilos in weight, he can run around the field like a 2 year old again. Worth every single penny. Highly recommend Moys vets. They are awesome to us and Rambo.