
Rufford Veterinary Group Ltd, located in Ormskirk, is a well-regarded veterinary practice, as evidenced by its impressive 4.7-star rating based on 176 Google reviews. This substantial number of reviews suggests a reliable and generally positive reputation among the community. The clinic also serves as a Veterinary Nurse Training facility, highlighting its commitment to education and the future of veterinary care.
The feedback from clients is mixed but mostly positive. Many customers, like Maureen Hine and Angela Sloan, praise the clinic for its friendly and professional staff, expressing trust and satisfaction with the care their pets receive. This positive sentiment aligns with the overall high rating, reinforcing the clinic's reputation for quality service.
However, some reviews indicate areas for improvement. Lauren Walton noted issues with the online appointment system, particularly for cat services, which she feels might be intentionally restricted. Julie Baxter and Andrew Bowden raised concerns about the clinic's pricing, with Baxter describing a specific instance as "appallingly expensive," and Bowden reporting discrepancies in cost breakdowns post-treatment.
Despite these criticisms, the majority of reviews reflect a positive experience with Rufford Veterinary Group. For potential clients, especially those in Ormskirk, the clinic's high overall rating and the personal recommendations from long-term clients are strong indicators of reliable pet care. The insights from user reviews suggest that while pricing and administrative transparency could be improved, the clinic is generally well-regarded for its veterinary services.
Note: Showing the 5 most recent Google reviews out of 176 we track in total. Recent reviews may not be representative of overall sentiment.
3 weeks ago
They’ve done something to their online appointment form preventing you from booking online. It used to always work, and now I can never book healthy pet checks or nail clips for my cats on the form, but I can for dogs. It pretends every time slot is unavailable. Hard to believe it’s simply broken as it’s been like this for several months now. It feels like it’s being prevented on purpose.
a month ago
Can be appallingly expensive! Not long ago, I was charged £685 for sedating my old Bulgarian street dog and puting a stitch in his ear. This kind of practice is, frankly, not on!
2 months ago
I have been attending Rufford veterinarian surgery for a long time and have always found the consultants and staff at Rufford veterinary surgery, very polite and friendly ,and would truly and highly recommend it to all my family and friends with pets . I have always felt happy and reassured when leaving the surgery..
4 months ago
So far really unhappy. Having had to have an emergency consultation for our dog, I agreed with the vet what procedure was required along with a full breakdown of cost for everything. I have since been charged for the consultation which I was told was included in the total cost, I now have a cost breakdown (having had to chase twice) where there is treatment that wasn’t discussed or agreed and the total cost has increased without explanation.
10 months ago
I have been with rufford vets for many years and my dogs have always had the best care! They are a brilliant vet practice.
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