Rufford Veterinary Group Ltd

Rufford Veterinary Group Ltd offers emergency veterinary services (24/7 or extended-hours) and appears heavily set up for equine work, based on multiple reviews describing ongoing horse care. Owners repeatedly mention equine vets taking time to explain plans step by step, and practical support such as an equine care plan that spreads costs via monthly payments. Reviews also describe strong admin help with appointment booking, keeping accounts up to date, and sorting insurance.

Services

•Emergency/urgent care: Emergency veterinary services (24/7 or extended-hours) are listed in the clinic data.
•Equine veterinary care (as described in reviews)
•Lameness investigation/management and rehabilitation back to light ridden work.
•Older-horse care and call-out support during serious illness, with a reported recovery over a two-week period.
•Handling support for horses described as difficult to manage.
•Small-animal diagnostics (as described in a review)
•Endoscopy for a cat, with mention of biopsy/results being awaited/discussed.
•Insurance/admin support (as described in reviews): Help “making sure my insurance is sorted,” account updates, and appointment booking.

Pricing

•£908.50 was quoted by one reviewer as the amount paid for a cat’s endoscopy (no further price breakdown provided).
•An equine care plan is mentioned as enabling monthly payments (no price stated).

People

•Steph (equine vet, per reviews): Mentioned for attention to detail, treating horses “as her own,” and supporting horses that are “not an easy character to handle,” including progress from long-term lameness to being pain free and lightly ridden.
•Clare (equine vet, per reviews): Repeatedly described as thorough and as taking time to explain each step; also credited with helping a senior horse recover after a serious episode.
•Joanne (office/admin, per reviews): Mentioned for efficient appointment booking, keeping client accounts up to date, and ensuring insurance paperwork is handled.

Reviews

Google rating: 4.7 stars from 28 reviews. Themed below are drawn from the latest written reviews available to us.

•Equine outcomes and continuity of care: multiple owners describe long-running issues (lameness, serious illness) improving with the clinic’s support.
•Clear explanations during equine visits: owners specifically mention being talked through plans “step by step.”
•Admin/insurance help: appointment booking and insurance support are singled out by name.
•Communication concerns for diagnostic results (conflicting feedback): one reviewer describes delays and unclear updates after a cat endoscopy/biopsy process, while other reviews describe professional, helpful service.

Reviews for Rufford Veterinary Group Ltd

Note: Showing the 5 most recent Google reviews out of 28 we track in total. Recent reviews may not be representative of overall sentiment.

Liam

3 months ago

Alex Heaton

4 months ago

Steph at Rufford Vet’s I would be lost without her! Always great service, attention to detail. Treats my horses as her own. Nothing is ever to much. Joanne in the office is great at booking my appointments, making sure my account is up to date and anything I need is never too much. Always makes sure my insurance is sorted. Thank you

2 months ago

Christine Lowton

8 months ago

Very friendly staff. Very professional & helpful. Clare the equine vet was thorough and took the time to explain everything to me step by step. The equine care plan is a great way of keeping costs down too and enables you to pay monthly.

5 months ago

Sarah Shackleton

This is the 2nd time I thought I was going to loose my horse and clare came out and 2 weeks later my horse is in the road to recovery even at 24. Thankyou so so much you all been amazing wouldn't use anyone else ❤️

Debbie King

a year ago

Always a professional approach taken by Rufford Vets. Great vets !

Georgia-Mae Barton

2 years ago

My horse has been lame for 12 months and most of that time spent on box rest. Steph and the team have been great with mikey. He's not an easy character to handle. But now I have a horse that can enjoy being lightly ridden and pain free. Cannot thank them enough.

Alison

This is about the holly lane branch. NOT southport. I have no problems with southport. I took my cat in 13 days ago for endoscopy , they were happy to take £908.50 off me but when I picked him up they wouldn't tell me results. I had to insist someone find out if it was good or bad as not fair to leave me waiting.i was told nothing to worry about and the vet would phone that night or next day. No one phoned that night....or next day until I phoned them, a couple of times.The vet did phone eventually but could not tell me anything definitive. Mentioned biopsy which left me more worried.He sed he would ring early the next week as results should be back the next day. Early next week came and went, I went into southport and phoned a couple of time. Told vet wasn't in, results not back, I got told nothing. He is my son's cat,he has autism and us worried about his cat. I gave up, phoned yesterday said I wasn't happy, why had no one phoned me,it's not fair to leave me worried. Was told vet would phone me today after 12 if not I had to phone them again. Guess what I phoned AGAIN. Really not happy that no one is telling me what is wrong with my cat,I was told the results came in give days ago....a joke no one could explain. I have been left with questions about my cat no one will answer, we have been put through nearly two weeks of worry getting told bits each time I have to ring, they took my money off me quick enough but have no regard for me and my son as owners leaving us upset and worried. Telling me little bits followed by 'i don't know' when u question them. No explanation as to why no one gave me results last week. I have never had problems with southport and they have some amasing staff but the rufford branch is an embarrassment to this firm. They should know animals are like family and leaving us with so many unanswered questions and worry, especially with someone who has autism is just bad practice. I would not recommend rufford practice and anyone seeking care and compassion to look elsewhere.