Rufford Veterinary Group Ltd – Vets in Ormskirk
Clinic Overview
Rufford Veterinary Group Ltd, located in Ormskirk, is a well-regarded veterinary clinic with a specialization in emergency services, including 24/7 or extended hours care. The clinic has received a commendable average rating of 4.7 stars from 28 Google reviews, indicating a generally high level of satisfaction among its clientele.
The clinic is particularly noted for its equine veterinary services. Multiple reviews highlight the expertise and dedication of the staff, especially mentioning individuals such as Steph and Clare, who have been praised for their thoroughness and compassion in treating horses. The personal attention and detailed explanations provided by Clare have been appreciated by clients, as well as the clinic's equine care plan, which helps in managing costs effectively by allowing monthly payments.
However, there is a notable negative review that concerns the clinic's communication regarding treatment outcomes. The review, specifically about the Holly Lane branch, describes a distressing experience where a client struggled to obtain timely and clear information about their cat’s medical results. This incident highlights a potential area for improvement in the clinic's communication protocols, especially when dealing with sensitive cases involving family pets and owners needing additional support.
Despite this isolated negative review, the overall sentiment is positive, with many clients expressing trust and satisfaction with the care provided. The clinic's commitment to maintaining a high standard of veterinary care, particularly for equine patients, is clearly valued by its patrons.
Contact
Special Services
Animals Treated at Rufford Veterinary Group Ltd
Animals We Treat
Farm Animals
Opening Hours – Rufford Veterinary Group Ltd
Opening Hours
Reviews for Rufford Veterinary Group Ltd
Note: Showing the 5 most recent Google reviews out of 28 we track in total. Recent reviews may not be representative of overall sentiment.
Alex Heaton
2 months ago
Steph at Rufford Vet’s I would be lost without her! Always great service, attention to detail. Treats my horses as her own. Nothing is ever to much. Joanne in the office is great at booking my appointments, making sure my account is up to date and anything I need is never too much. Always makes sure my insurance is sorted. Thank you
Christine Lowton
5 months ago
Very friendly staff. Very professional & helpful. Clare the equine vet was thorough and took the time to explain everything to me step by step. The equine care plan is a great way of keeping costs down too and enables you to pay monthly.
Sarah Shackleton
5 months ago
This is the 2nd time I thought I was going to loose my horse and clare came out and 2 weeks later my horse is in the road to recovery even at 24. Thankyou so so much you all been amazing wouldn't use anyone else ❤️
Georgia-Mae Barton
2 years ago
My horse has been lame for 12 months and most of that time spent on box rest. Steph and the team have been great with mikey. He's not an easy character to handle. But now I have a horse that can enjoy being lightly ridden and pain free. Cannot thank them enough.
Alison
2 years ago
This is about the holly lane branch. NOT southport. I have no problems with southport. I took my cat in 13 days ago for endoscopy , they were happy to take £908.50 off me but when I picked him up they wouldn't tell me results. I had to insist someone find out if it was good or bad as not fair to leave me waiting.i was told nothing to worry about and the vet would phone that night or next day. No one phoned that night....or next day until I phoned them, a couple of times.The vet did phone eventually but could not tell me anything definitive. Mentioned biopsy which left me more worried.He sed he would ring early the next week as results should be back the next day. Early next week came and went, I went into southport and phoned a couple of time. Told vet wasn't in, results not back, I got told nothing. He is my son's cat,he has autism and us worried about his cat. I gave up, phoned yesterday said I wasn't happy, why had no one phoned me,it's not fair to leave me worried. Was told vet would phone me today after 12 if not I had to phone them again. Guess what I phoned AGAIN. Really not happy that no one is telling me what is wrong with my cat,I was told the results came in give days ago....a joke no one could explain. I have been left with questions about my cat no one will answer, we have been put through nearly two weeks of worry getting told bits each time I have to ring, they took my money off me quick enough but have no regard for me and my son as owners leaving us upset and worried. Telling me little bits followed by 'i don't know' when u question them. No explanation as to why no one gave me results last week. I have never had problems with southport and they have some amasing staff but the rufford branch is an embarrassment to this firm. They should know animals are like family and leaving us with so many unanswered questions and worry, especially with someone who has autism is just bad practice. I would not recommend rufford practice and anyone seeking care and compassion to look elsewhere.
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