Vets4Pets Lancaster

- Fast help when pets are unwell: Several reviewers mention quick appointments for urgent problems, including same-day slots and one cat being assessed within an hour of a road accident. - Compassionate support in difficult moments: End-of-life care is a recurring strength, with owners describing kindness, clear explanations, a quiet room, time to grieve, and thoughtful follow-up about ashes and keepsakes. - Strong reception and communication: Reception staff are often described as welcoming and supportive, and owners also mention being kept informed during treatment, including updates during surgery and clear discussions about options and likely costs.

Vets4Pets Lancaster is part of the Vets4Pets group. The practice presents itself as a modern, well-equipped clinic with an onsite laboratory, digital x-ray and ultrasound, alongside advanced services including orthopaedics and laparoscopy, and it also accepts referrals from other veterinary practices. Recent customer feedback most often highlights quick access to appointments, including urgent same-day cases, and thoughtful support around difficult end-of-life decisions. Overall sentiment is positive, although there is an isolated recent complaint about a vet’s manner during an emergency consultation.

Services

•Diagnostics and imaging: Onsite laboratory testing is listed, including biochemistry and haematology, alongside digital x-ray, ultrasound, blood pressure monitoring and dental x-ray.
•Surgery and advanced procedures: The clinic lists orthopaedics, including cruciate surgery, laparoscopy and an operating theatre. Recent reviews also mention day surgery for lump removal, with updates sent during the day.
•Medical and specialist care: Dermatology, chemotherapy and cancer treatment, endoscopy, and dentistry are all listed.
•Hospital and patient facilities: The practice says it has a hospital ward and isolation unit, with separate dog and cat wards, separate isolation areas, and separate cat and dog waiting areas.
•Routine and preventive care: Vaccinations, microchipping, nurse clinics, weight clinics, puppy parties, and health or care plans are mentioned.
•Travel documents and species treated: Animal health certificates and pet passports are listed, and the practice says it treats dogs, cats and rabbits.
•Urgent and end-of-life care: Reviews describe fast access for emergencies, including pets being seen very quickly after phone calls and after traumatic injuries. Several reviewers also describe sensitive euthanasia support, including a quiet room, time to say goodbye, help with paperwork, and keepsakes such as paw prints and fur clippings.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. In reviews, some owners say costs and treatment options were explained clearly and describe the practice as good value for money, though one unhappy reviewer felt an appointment was expensive for the experience they received.

People

•Florin (vet): Repeatedly praised for compassionate, empathetic care, especially in difficult cases involving cats.
•Ivan (vet): Described by one reviewer as outstanding in his handling of their dog.
•Andrew: Mentioned more than once for helpful, professional support; one review also thanks him alongside Leah after a dog’s operation.
•Claudia: Named with Andrew in feedback praising compassionate and efficient service.
•Liz (reception): Singled out for being especially cheerful and helpful.
•Leah: Thanked alongside Andrew for making a surgical visit easy and low-stress.
•Vikki: Remembered by name from the reception team after an urgent visit.

Reviews

Google rating: 4.4/5 from 468 reviews. Recent written feedback is largely very positive, with a small number of negative experiences alongside much stronger praise overall.

•Fast help when pets are unwell: Several reviewers mention quick appointments for urgent problems, including same-day slots and one cat being assessed within an hour of a road accident.
•Compassionate support in difficult moments: End-of-life care is a recurring strength, with owners describing kindness, clear explanations, a quiet room, time to grieve, and thoughtful follow-up about ashes and keepsakes.
•Strong reception and communication: Reception staff are often described as welcoming and supportive, and owners also mention being kept informed during treatment, including updates during surgery and clear discussions about options and likely costs.
•Mostly praised bedside manner, with one notable exception: Many reviews describe vets and staff as professional, caring and reassuring, but one recent reviewer reported a very poor consultation despite praising the phone and reception teams.

Reviews for Vets4Pets Lancaster

Note: Showing the 10 most recent Google reviews out of 468 we track in total. Recent reviews may not be representative of overall sentiment.

Isabelle Thompson

1 month ago

Can’t speak highly enough of the staff and the surgery. After our cat was hit by a car, I called the clinic and he was seen and assessed as soon as we arrived and within less than hour of the incident. Between the very kind staff on reception (2 ladies and a gentleman - I only remembered Vikkis name sorry!) and the expert care of 3 vets we saw over the consultations (again I can only remember one name, Florin who was lovely) I was reassured of their experience and advice. Fortunately Jasper has a few of his nine lives left and has made a great recovery - our heartfelt thanks to the great team at Lancaster! 🩷

Jack Burke

Amazing team who were very supportive and professional during a difficult emergency appointment for our Cat. Couldn't say nicer things about the staff.

I R

2 months ago

Daniel Wilson

Vets for pets have been amazing with my dogs, sadly we had to have Archie put to sleep last year due to old age, they were brilliant given the circumstances, the whole process made it a lot easier for us. Then this year our other dog needed some fatty mumps removed, from dropping her off in the morning for her operation to picking up the same evening was a an easy and stress free process, we were kept informed by Whatsapp messages during the process and she was treated as an individual dog rather than some veterinary practices who treat them all the same. I'd like to thank leah and andrew who made the whole process easy and stress free, an asset to your company.

Julie Hartley

Great vets..outstanding customer service. Saved my puppy and fixed my French bull dog x thank you lanes vets x highly recommend x

David C

3 months ago

Chris Nadin

4 months ago

First class professional service from Andrew, Claudia and the rest of the team They were compassionate, efficient and went above and beyond when treating Bramble.

Howard Smedley

Was in holiday in area. Needed a vet fir my dog. Staff sooooo helpful and even opened early for me. Vet was so friendly and my dog got better. What is there not to like...v much.

daniel mcnamara-jones

5 months ago

Contacted vet4pets Lancaster yesterday the service provided on the telephone was perfect as I was so worried about my dog! and an emergency appointment was made for the same day Arrived at the surgery at 17:45pm greeted by kind caring compassionate reception team which was lovely as I was worried sick about my dog. Then……… we were invited to see the vet and things started going wrong from there, I have never come across such a rude, uncompassionate, disrespectful person in my life, at a time of worry and concern for my 14 year old dog who clearly was very unwell this vet who just made me feel 1, uncomfortable 2, disrespected 3, questioning my integrity, this is not something I would expect to receive specially with being so upset my dog was so unwell and secondly the money they charge for just an appointment to then be treated what I can only say a peace of dirt on the bottom of his shoe. Thank goodness I took my dog away yesterday evening and then sort further help from a local vets which I can say was so professional and so full of compassion, unfortunately my dog has now gone to sleep but the service I received from the vets I used made the ordeal much more comfortable with there kind and supportive ways I’ve used vets4pets for a number of years even the groom room and never received treatment like I did yesterday at such a worrying time, would I use this vets again in the future for any of my animals the answer is definitely a big fat NO

Karen Hodgson

Outstanding service I have recently received at Vets4Pets in Morecambe. Vet Florin in particular deserves a special mention. He showed the greatest compassion and empathy towards my cat Draco. I cannot thank him enough for the care and support given during such a very difficult time. He really did go the extra mile. Florin is a real credit to the practice.