Burch Tree Vets

Services

• •24/7 emergency care, 365 days a year.
• •Routine consultations and treatment, with recent examples including injections given to nervous dogs in a calm, low-stress way.
• •Surgical procedures including castration/neutering; one owner described a dog castration with anaesthesia, close support around handling, and collection once the dog had recovered enough to go home.
• •Support for anxious or nervous pets, including quieter appointment arrangements, first or early appointments to avoid other dogs, alternative exit routes, extra help from the wider team, treats and reassurance during consults, and step-by-step explanations before treatment.
• •Flea treatment at the practice; this is mentioned in reviews, although one owner reported concerns about how well it worked and the advice given afterwards.

Pricing

No published pricing information is currently available for this clinic.

People

• •Nicola (vet): praised for handling a nervous cocker spaniel well and giving an injection without adding stress.
• •Henry (vet): warmly mentioned for supporting a very anxious dog through the castration process and explaining each step clearly.
• •Maddie (vet): mentioned positively by a cat owner.
• •Louise: described as very helpful.
• •Nurses and vet nurses: regularly thanked for kindness, support, and helping nervous pets feel more comfortable.
• •Reception staff: praised for being friendly, professional, and understanding, including during bereavement.

Reviews

Google rating: 4.6/5 from 235 reviews.

• •Recent feedback is largely very positive, with owners describing the team as warm, friendly, professional, and compassionate.
• •A recurring theme is how well the practice handles nervous pets, with several owners saying their dogs were kept calm, treated gently, and left appointments happier and less stressed than expected.
• •Named praise includes Nicola, Henry, Maddie, Louise, the nurses, and reception staff, with owners also valuing honest advice and supportive communication.
• •Less positive comments focus on cost concerns, including one complaint about a wound spray being much more expensive than expected, and another about flea-treatment advice, response times, and feeling pushed toward higher-cost options.