Myerscough Veterinary Group

Owners repeatedly mention vets explaining issues and treatment options in a way that helps them feel confident about the plan (for example, after a thorough cat examination). Reviews also flag a mixed front-desk experience: some describe a friendly receptionist, while others report a receptionist’s poor attitude/customer service. One reviewer also notes an accessibility issue with the ramp on exit.

Services

• •Emergency veterinary services (listed in the clinic data as 24/7 or extended hours).
• •Consultations (the website references consultations being included as part of a Pet Health Club® Plus plan; inclusions are mentioned but pricing isn’t).
• •Vaccinations/injections (kitten injections referenced in reviews).
• •Microchipping (kitten microchip referenced in reviews).
• •General examinations and treatment planning (a “thorough examination” of a cat, with discussion of diagnosis and treatment options, is described in reviews).

People

• •Veterinary team (unnamed in available sources): multiple reviewers mention vets being helpful and taking time to explain issues, diagnoses, and treatment options, which helped owners feel confident in the plan. One review also notes a vet being gentle with a kitten during injections/microchipping.
• •Reception team (unnamed): experiences are mixed. One reviewer describes a receptionist as very friendly, while another specifically complains about a receptionist’s “shocking” attitude/customer service (despite finding the vets helpful).

Reviews

Google rating: 4.4 stars from 89 reviews. “”

• •Vets are frequently described as thorough and clear in their explanations, including outlining treatment options.
• •Several owners mention staff being kind/helpful, and pets being relaxed during visits.
• •Preventative care experiences are specifically referenced, including kitten injections and microchipping, with comments about gentle handling.
• •A clear negative theme appears around front-desk attitude/customer service in at least one review, which conflicts with other comments praising reception.
• •One owner mentions an accessibility concern: the ramp was easy going in but difficult on the way out.