Pendle Pet Care Limited T/A Stanley House Veterinary Group

Pendle Pet Care Limited, trading as Stanley House Veterinary Group, is a long-established Colne practice that says it has been caring for pets for over a century. It is part of VetPartners and is set up for both routine appointments and urgent cases, with emergency veterinary services listed in its clinic information. The practice is also listed as a Veterinary Nurse Training facility. Recent feedback is mixed overall: many owners praise clear communication, kind handling and fast emergency help, while some report serious concerns around reception sensitivity and administration.

Services

• •Routine and urgent care: The practice is set up for everyday consultations as well as urgent cases. Recent reviews include emergency appointments arranged quickly, including one Christmas Day call-back and another case where an unregistered dog was seen straight away.
• •Emergency care: Emergency veterinary services are listed in the clinic information, and reviews describe prompt attention, thorough assessment, and clear explanations during urgent visits.
• •Surgery: Reviews mention both a life-saving operation and a minor eye operation, showing the practice handles surgical cases as well as follow-up care.
• •Diagnostics and treatment planning: Blood tests are specifically mentioned in reviews, along with discussions about results and medication.
• •End-of-life care: Euthanasia is mentioned in reviews, including one strongly negative account about privacy and sensitivity during a very difficult visit.
• •Documentation: Animal Health Certificates are mentioned in reviews.
• •Training role: The clinic is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Rory (vet): Praised for listening carefully, being gentle with an older dog, explaining options clearly, and not recommending unnecessary procedures.
• •Chloe and Leanne: Thanked by name for calm, gentle handling and clear explanations during an emergency visit.
• •Reception/front-of-house team: Feedback is mixed, with some owners describing receptionists as very nice and polite, while others report poor sensitivity and privacy during end-of-life visits.

Reviews

Google rating: 4.5/5 from 556 reviews. Recent feedback is mixed, with many warm comments about clinical care and communication alongside some serious complaints about administration and sensitive situations.

• •Many recent reviewers describe the team as kind, caring and compassionate, including one owner who thanked the practice for a sympathy card after the loss of their cat.
• •Emergency care is a recurring positive theme, with reports of quick call-backs, rapid appointments, and thorough treatment, including over Christmas and for pets not already registered.
• •Communication is often praised: reviewers mention clear explanations, being talked through options, and not feeling pushed into extra procedures. Rory is singled out particularly positively, and one owner says their dog got a “second lease of life” after surgery.
• •Negative feedback centres on administration and handling of difficult moments, including complaints about the online insurance process, delays around blood-test results and medication, confusion over registration records and fees, and a repeated account of poor privacy and empathy during a euthanasia appointment.