Pendle Pet Care Limited T/A Stanley House Veterinary Group

Services

• •Routine and urgent care: The practice handles everyday consultations as well as urgent cases. Recent reviews describe rapid emergency appointments, including a Christmas Day call-back and an unregistered dog being seen straight away.
• •Emergency care: Emergency veterinary services are listed in the clinic information, and recent accounts mention prompt attention, thorough assessment and clear explanations during urgent visits.
• •Surgery and follow-up care: Reviews mention a life-saving operation, a minor eye operation, and a recent tail amputation, alongside post-op checks and recovery monitoring.
• •Diagnostics and treatment planning: Blood tests are specifically mentioned in reviews, along with discussion of results, medication and recommendations for further testing.
• •End-of-life care: Euthanasia is mentioned in reviews. Feedback here is mixed, with one owner appreciating the sympathy card after a pet’s death, while another reports a very poor experience around privacy and sensitivity during a difficult appointment.
• •Documentation: Animal Health Certificates are mentioned in reviews.
• •Training role: The clinic is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Rory (vet): Praised for listening carefully, being gentle with an older dog, explaining options clearly, and not recommending unnecessary procedures.
• •Olivia: Mentioned positively in a recent post-operative follow-up appointment.
• •Chloe and Leanne: Thanked by name for calm, gentle handling and clear explanations during an emergency visit.
• •Reception/front-of-house team: Feedback is mixed, with some owners describing receptionists as lovely, friendly and polite, while others report poor sensitivity and problems around administration.

Reviews

Google rating: 4.5/5 from 559 reviews. Recent feedback remains mixed, with many positive comments about the care pets receive and a smaller number of strong complaints about administration and sensitive situations.

• •Many reviewers describe the team as caring, friendly and helpful, with praise for staff who listen properly and take time with owners’ concerns.
• •Emergency care stands out as a recurring positive, including quick call-backs, fast appointments and calm handling in stressful situations, even for pets not already registered.
• •Reviews also mention successful treatment and follow-up, including surgery and post-op checks, with owners saying explanations were clear and pets were treated gently.
• •Negative comments focus on insurance administration, communication around complaints, recommendations for costly tests, and reception sensitivity, including one particularly upsetting end-of-life account about privacy and empathy.