Clinic Overview
Burch Tree Vets offers 24/7 emergency care (as stated on its website) and promotes a Pet Health Club® Plus plan where consultations are included. Reviews describe routine puppy visits, end-of-life care, repeat-medication requests, and care for species beyond cats and dogs (a parrot consultation is specifically mentioned). Recent feedback is mostly positive about how pets are handled and how staff communicate, but there are also sharp complaints about an emergency case being turned away and about repeat pain-medication being withheld without a re-check, alongside frustration about promised call-backs not happening.
Burch Tree Vets offers 24/7 emergency care (as stated on its website) and promotes a Pet Health Club® Plus plan where consultations are included. Reviews describe routine puppy visits, end-of-life care, repeat-medication requests, and care for species beyond cats and dogs (a parrot consultation is specifically mentioned). Recent feedback is mostly positive about how pets are handled and how staff communicate, but there are also sharp complaints about an emergency case being turned away and about repeat pain-medication being withheld without a re-check, alongside frustration about promised call-backs not happening.
Services
- •24/7 emergency care, 365 days a year (website statement).
- •General consultations (website mentions consultations included in a Pet Health Club® Plus plan; reviews mention first puppy visit and ongoing care for cats and dogs).
- •End-of-life care/euthanasia support (review describes a pet being kept calm “before he went to sleep for the final time,” with staff support).
- •Repeat prescriptions/ongoing pain management (review discusses painkiller regimen changes and a repeat prescription request).
- •Bird care: a vet visit for a parrot with advice on parrot care (review).
- •Veterinary Nurse Training facility (structured clinic data).
Pricing
- •One reviewer reports being asked to pay £70 for a short appointment in order to get the same painkillers again (review). No other specific prices were provided.
People
- •Henry: mentioned in the context of end-of-life care, helping keep a pet calm and offering supportive/comforting words (review).
- •Niah: also credited with keeping a pet calm during end-of-life care (review).
- •Amy: named as part of the supportive team during end-of-life care (review).
- •Maddie, Nicola, and Henry: singled out by name as “knowledgeable vets” by a cat owner (review).
- •Reception team: described as “great” by one dissatisfied reviewer, who felt the receptionist ended up handling the complaint while a vet did not return promised calls (review).
Reviews
Google rating: 4.6 stars from 266 reviews.
- •Multiple recent 5-star reviews describe pets being welcomed and handled according to how they are that day, including nervousness about visiting (e.g., a dog “isn't too keen” but is still “welcomed and looked after”).
- •End-of-life support is described in detail, with staff keeping a dog calm and providing emotional support to the owner.
- •Owners of cats and a new puppy mention friendly interactions and staff giving pets attention and reassurance during visits.
- •A parrot owner reports receiving practical information and reassurance during the consultation.
- •Two recent 1-star reviews describe serious problems
- •One alleges the practice would not perform or even assess an urgent surgical case after an out-of-hours recommendation (the reviewer says another provider performed lifesaving surgery).
- •Another alleges confusing repeat-prescription handling (initial promise to email, then requiring a re-check), no call-back, and concern about a dog running out of pain medication; the same reviewer says reception staff were helpful but felt a vet did not engage.
Special Services
Animals Treated at Burch Tree Vets
Animals We Treat
Companion Animals
Farm Animals
Pricing at Burch Tree Vets
Opening Hours – Burch Tree Vets
Opening Hours
Hours
Reviews for Burch Tree Vets
Note: Showing the 5 most recent Google reviews out of 266 we track in total. Recent reviews may not be representative of overall sentiment.
Ann Rigby
a month ago
To each and every single one of you at Burch Tree Vets i just want to say a massive big thank to you all for looking after my jasper for all these years,and a very big thank you to Henry and Niah for making jasper feel so special and calm before he went to sleep for the final time and for your support and comforting words on Monday Henry,Niah&Amy. Burch tree vets is the best vets i have ever had,i thank you all from the bottom of my heart for everything you have done for my jasper over all these years and for everything you all still do for my Toby&Rusty. Ann.
JLA
a month ago
I cannot fault the Burch Tree practice - a lovely, caring team with knowledgeable vets (special mention to Maddie, Nicola & Henry). I have taken all of my cats there recently and each received excellent treatment and lots of fuss and love from the super-kind nurses. Would highly recommend 😊
Sally
a month ago
I had my first visit with my new puppy today and all of the staff were very kind and friendly. Everyone was excited to see my new puppy
Rebecca F
a month ago
Amazing, lovely staff.
Ian McGrath
a month ago
Always professional, polite, welcoming and good fun. Whilst Rocky isn't too keen, he is welcomed and looked after based on how he is that day. Awesome
Mandy Kendall
a month ago
I really like all the staff at this practice and I actually think that they care about our pets. Costs for everything in life have gone up but if you have a pet of any kind you want to do the best for them and I trust these people to take the best possible care
Lindaloo
a month ago
Great vets staff couldn't be more present but the place it's self could do with a little makeup
Joe Broadley
2 months ago
Absolutely shocking, brought our frenchie in Saturday morning that needed emergency surgery and they wouldn't do it even seeing her so unwell and recommended by out of hours to go. We then went to vets 4 pets who said if we dont do surgery now she will die... and they moved appointments round do save her. In the end vets 4 pets saved her life and did everything to do that. Bunch tree the surgeon looked shocked young and inexperienced in my opinion, do not go
Jason Woodward
2 months ago
Really disappointed with the service we have received this week. We brought our 16 year old pointer in a few weeks ago and was advised he should have been on painkillers every day, not as and when as told by previous vets. The vet didn't seem to believe me when I advised them we were told as and when needed. Anyway, we were prescribed new meds and these have been working so I called up for a repeat prescription as advised when I saw the vet in Carnforth. I paid for the prescription on Monday morning and was advised I'd have it emailed that day. I then had to chase the following day and was promised a call back, this didn't happen. I then chased again on Wednesday and was advised the vet wouldn't email the prescription without seeing him again. I complained about this as wasn't told this at the appointment, was told he needed them every day. Anyway, I asked for the vet to call me back and this to date has never happened. The poor receptionist got the brunt of the complaint and the vet simply hasn't bothered to contact us, we now have a dog who has ran out of medication and we are expected to pay another £70 for a 2 minute appointment to be told he needs the same painkillers. Absolutely disgusting service and I'll be moving my 3 dogs to another vets. The receptionist's are great and the previous experiences have been great, however this particular vet has ruined all of that for us. Daylight robbery, not returning promised calls and leaving a dog without pain meds - not a good look!
michael carr
5 months ago
The vet was a charming polite person who treated my parrot cheeko.gave me lots of information about caring for parrots..also put my mind at ease..thank you for your professional service
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