Moy Vets Thornton

- Many recent reviewers describe the team as friendly, professional and caring, with several very short reviews simply praising the staff overall. - Routine appointments are reviewed positively too, including a puppy’s first injection and check-up where owners felt their questions were answered clearly and professionally. - Compassion in difficult moments is a recurring theme, with praise for support during emergencies, sad family situations, and considerate practical help for older clients.

Services

•Emergency and urgent care: Owners regularly mention quick help for urgent problems, including late-night visits and compassionate support in emergencies. Recent reviews continue to highlight helpful emergency care, although one detailed complaint describes difficulty getting assistance during a busy, short-staffed period.
•Surgery and follow-up treatment: Reviews mention urgent procedures and discussion of likely follow-on surgery, including treatment to drain an ear lump and the possibility of further surgery if it returned.
•Diagnostics and referrals: X-ray is specifically mentioned in client feedback, including investigation of a cat’s injured foot. One owner also says the practice arranged for a cardiologist to see their dog locally.
•Routine and general care: Routine vaccinations and first injections are mentioned, alongside general check-ups where owners felt their questions were answered clearly. Recent feedback also praises thorough examinations and professional day-to-day care.
•Nursing support and pet handling: Reviews regularly refer to both vets and nurses, with owners describing gentle, reassuring handling that helped pets feel comfortable during examinations and treatment.
•Reception and practical support: Recent comments praise the reception team for kindness and sensitivity around sad news, and one owner was especially grateful when a vet helped carry their cat to the car park. Owners also mention plenty of parking.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. Reviews are mixed on cost, with some owners raising concerns about pricing, payment handling, or expensive out-of-hours care.

People

•Marta: Described by one recent reviewer as a caring vet who carried out a thorough examination and provided attentive care.
•Leanne: Praised for being sympathetic and empathetic, calling other local clinics on an owner’s behalf when a home visit could not be provided, and sharing a useful contact number for future help.
•Reception team: Specifically thanked for being kind, comforting and thoughtful during a difficult bereavement situation.
•Wider team: Reviews repeatedly describe the vets, nurses and front-of-house staff as friendly, professional, helpful and compassionate.

Reviews

Google rating: 4.5 stars from 713 reviews.

•Many recent reviewers describe the team as friendly, professional and caring, with several very short reviews simply praising the staff overall.
•Routine appointments are reviewed positively too, including a puppy’s first injection and check-up where owners felt their questions were answered clearly and professionally.
•Compassion in difficult moments is a recurring theme, with praise for support during emergencies, sad family situations, and considerate practical help for older clients.
•A smaller number of negative comments focus on difficulty getting emergency help during very busy periods, along with frustration about costs and out-of-hours charges.