Potter House Vets (Potter House Ltd)

Potter House Vets (Potter House Ltd) presents itself as an independent practice with a 30-year heritage, and it notes very limited availability for new clients. The clinic appears set up for both routine care and more involved treatment, with recent reviews covering vaccinations, neutering, surgery, urgent help after an accident, support for very sick or elderly pets, and compassionate end-of-life care. Feedback is largely warm and loyal, though there is also a clear complaint about a reception check-in error, a long wait, and poor front-desk handling.

Services

•Routine and preventive care: Reviews mention annual check-ups, cat vaccinations, first visits for a new puppy, and ongoing support for pets over many years.
•Surgery and procedures: Neutering is mentioned repeatedly, including positive comments about aftercare. Recent feedback also mentions an elderly dog having a castration and lumpectomy, with updates by phone during the process.
•Urgent and more complex care: Owners describe treatment after an accident, care for a very sick dog, and ongoing support for pets with longer-term needs including a diabetic dog and elderly animals.
•Diagnostics and decision-making support: One owner describes the team taking in an unwell cat, carrying out tests, explaining the diagnosis and options clearly, and not pushing unnecessary treatment.
•End-of-life care: Euthanasia is described as being handled with time, compassion, and practical support, including arrangements for cremation.
•Facilities and practical details: Reviews mention an operating theatre within the same building and plenty of parking spaces. The clinic is also listed as a Veterinary Nurse Training facility.
•Prescribed treatments: Vet-prescribed parasite treatment is mentioned in reviews.

Pricing

No published pricing information is currently available for this clinic.

People

Elliot Kirwan (vet) is the main named clinician in reviews. Owners regularly describe him as clear, reassuring, thorough, and compassionate, with examples including surgical care, phone updates, support for long-term conditions, and help during euthanasia.

Austin Kirwan is also named by clients as the previous vet who cared for their pets over the years.

Beyond the named vets, reviews repeatedly praise the wider team for explaining options clearly, helping owners at difficult moments, and being supportive with practical things such as discharge and getting a dog back into the car.

Reviews

Google rating: 4.5 stars from 59 reviews.

•Recent reviews are mostly very positive, with many owners describing the practice as caring, knowledgeable, thorough, and especially good at explaining treatment and answering questions.
•Surgical and more involved cases are a recurring theme: owners mention neutering, an elderly dog’s castration and lumpectomy, treatment after an accident, and care for a dog that became extremely sick.
•End-of-life support stands out strongly in feedback, with owners praising the time, compassion, and help with cremation arrangements when a pet was put to sleep.
•A small amount of recent criticism focuses on the front desk rather than clinical care, including one detailed complaint about a check-in mistake causing a wait of over an hour, no apology, and dissatisfaction with a flea-treatment charge; another reviewer also felt the practice was a little pricey.

Reviews for Potter House Vets (Potter House Ltd)

Note: Showing the 10 most recent Google reviews out of 59 we track in total. Recent reviews may not be representative of overall sentiment.

Brenda Gardner

1 month ago

Can not fault potters vets my elderly dog had to be castrated and a lumpectomy so was really worried. Elliot the vet kept me up to date every step of the way with phone calls and reasurance great care great staff so helpful even helping me get my dog into the car when I picked him up . Can not fault the care my beloved dog received at such a worrying time .

allan

Kenny Mooney

Great vets just a little pricey

Sandra Cullen

2 months ago

Exceptional, individual, most caring and wonderful vets that I have ever known. I have many animals with this practice and I wouldn’t trust any of them anywhere else. Elliot and his wonderful, understanding team are just amazing. Always go out of their way to provide first class care for your pets. They go well over and above what is expected of them and saved the life of my beautiful dog, Doris last year after she became extremely sick . She was treated as one of their own. I simply cannot recommend this amazing and talented practice enough. Huge thank you.

Jane H

Wouldn't go to any other vets. All of the staff are amazing here. Always taking the time to explain everything and allow for questions about even the little things. They are really thorough without just doing things to charge more and are considerate of your choices. Our cat sadly had to be put down last year, they couldn't have done more for us, from taking her in when she wasn't quire herself, to doing tests and then diagnosis, they didnt push, explained everything so we understood our options, and helped us through the final decision with overwhelming compassion. Now we have a puppy, and we didnt hesitate to take her there for the same first rate care.

Chris Regan

3 months ago

Great set up plenty of parking spaces very knowledgeable

Paula Birtles

We have 5 dogs at this practice 4 being golden retrievers Recently our 3 girls were neutered and we were really happy with there operations and the aftercare they received. Unfortunately a while ago my youngest girl had an accident and the team here were so helpful and did a lovely job of helping her and making her better. They stayed behind after hours which really put our minds at rest. I can’t recommend Elliot and his team enough and this is such a lovely practice.

Gail Shaw

Excellent, professional, caring knowledgeable,understanding compassionate, care is always provided by Elliot Kirwan the vet,and his team of vets and colleagues ,as it always was with his father Austin Kirwan,and his team before him.I couldn't thank him enough for care he provided over the years,and Elliot his son, has proven to be of the same high standard. A very friendly atmosphere,and a clean sterile environment with an operating theatre within the same building👌 I highly recommend this practice Potter House Vets, as you know veterinary care is of the highest standard.

John Glover

Great vets. Looked after our boy for some time. Always considerate to our boy and us . Thank you

Lauren B

Elliot and the team are fantastic. They genuinely care about my pets and have always taken the time to explain things properly and listen to any concerns. Couldn't recommend enough.