Rufford Veterinary Group Ltd, located in Ormskirk, is a well-regarded veterinary clinic with a specialization in emergency services, including 24/7 or extended hours care. The clinic has received a commendable average rating of 4.7 stars from 28 Google reviews, indicating a generally high level of satisfaction among its clientele.

The clinic is particularly noted for its equine veterinary services. Multiple reviews highlight the expertise and dedication of the staff, especially mentioning individuals such as Steph and Clare, who have been praised for their thoroughness and compassion in treating horses. The personal attention and detailed explanations provided by Clare have been appreciated by clients, as well as the clinic's equine care plan, which helps in managing costs effectively by allowing monthly payments.

However, there is a notable negative review that concerns the clinic's communication regarding treatment outcomes. The review, specifically about the Holly Lane branch, describes a distressing experience where a client struggled to obtain timely and clear information about their cat’s medical results. This incident highlights a potential area for improvement in the clinic's communication protocols, especially when dealing with sensitive cases involving family pets and owners needing additional support.

Despite this isolated negative review, the overall sentiment is positive, with many clients expressing trust and satisfaction with the care provided. The clinic's commitment to maintaining a high standard of veterinary care, particularly for equine patients, is clearly valued by its patrons.