Pinewood Veterinary Practice Limited – Vets in Leyland
Clinic Overview
- Recent positive feedback highlights calm, patient handling of anxious dogs, including one case where medication was given ahead of a rebooked visit and the consultation fee was waived when the dog was too stressed to proceed. - Several owners praise the reception team and vets for being helpful and straightforward, with Sandra specifically mentioned for dealing quickly with a booster query and one reviewer saying vets did not add unnecessary extras. - Negative feedback includes complaints about reception tone and difficulty accessing urgent appointments, including one account of being unable to get a same-day appointment for an older dog in pain.
Pinewood Veterinary Practice Limited is a Leyland veterinary practice with a strong overall Google rating and recent reviews covering routine appointments such as boosters, lump checks and other general health concerns. Feedback is mixed but leans positive overall, with several owners praising calm handling, helpful reception support and straightforward care. A smaller number of recent reviewers raise concerns about reception tone, access to urgent appointments and some charging decisions.
Services
- •Routine veterinary appointments mentioned in reviews include booster vaccinations, annual checks and lump assessments.
- •Reviews also mention support for nervous or stressed dogs, including a calm approach during appointments and medication provided in advance of a follow-up visit to help with handling and examination.
- •Other treatments and discussions referenced by owners include dental care, with one review mentioning a teeth-cleaning quote, and anal gland treatment.
- •The team is also described by one long-term client as caring for cats as well as dogs.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner mentions anal gland treatment being quoted at about £12, or about £24 if it became a consultation; another mentions a teeth-cleaning quote of just over £1,000; while a positive review says pre-visit medication was affordable and that no consultation fee was charged when an appointment could not be completed.
People
- •Sandra (reception) is thanked by name for quickly helping with a vaccination-booster query, checking with a vet and calling back before the practice closed.
- •Sophie is named in a critical review relating to a dental discussion and concerns about clinical thoroughness.
- •Reviews also speak positively about the wider reception team, veterinary nurses and vets, especially for caring handling and clear communication.
Reviews
Pinewood Veterinary Practice has a 4.6-star Google rating from 155 reviews.
- •Recent positive feedback highlights calm, patient handling of anxious dogs, including one case where medication was given ahead of a rebooked visit and the consultation fee was waived when the dog was too stressed to proceed.
- •Several owners praise the reception team and vets for being helpful and straightforward, with Sandra specifically mentioned for dealing quickly with a booster query and one reviewer saying vets did not add unnecessary extras.
- •Negative feedback includes complaints about reception tone and difficulty accessing urgent appointments, including one account of being unable to get a same-day appointment for an older dog in pain.
- •One reviewer also raises a serious concern about charging and clinical judgement, linking a dental quote to what they felt was a missed opportunity to investigate an underlying illness sooner.
