Lanes Vets Ltd, located in Lancaster, boasts a strong reputation with a 4.7-star rating from 263 Google reviews, indicating a high level of customer satisfaction. This veterinary clinic offers a range of services, including veterinary nurse training and emergency veterinary care with extended hours.

Despite the generally positive feedback, a few customers have expressed concerns over specific experiences. One reviewer mentioned an issue with the clinic's vaccination policy, feeling pressured to over-vaccinate their pets. Another reviewer highlighted repeated booking errors and poor customer service from a particular receptionist named Chris, which ultimately led them to seek veterinary care elsewhere. Another customer faced challenges when trying to assist a stray cat, citing an unhelpful and condescending approach from the receptionist.

On the positive side, several customers have shared glowing reviews about their experiences at Lanes Vets. One reviewer praised the clinic for saving their cat's life after a previous vet's botched operation, emphasizing the team's competence, care, and informative nature. Another long-term client commended the staff's friendliness and professionalism, noting that their pets are treated with patience and genuine care.

Overall, Lanes Vets Ltd appears to be a trusted and reliable choice for pet owners in Lancaster, with a majority of the reviews reflecting positive experiences. However, there are areas for improvement, particularly in customer service and communication, to ensure a consistently high standard for all clients.