Myerscough Veterinary Group

Myerscough Veterinary Group is part of a multi-practice veterinary group (the website says it operates 11 practices). Day-to-day care mentioned by owners includes routine check-ups and vaccinations, ongoing prescription medication (including medication for seizures/fits), and prescription management (including reminder calls to collect meds). The practice also promotes a Pet Health Club® Plus plan that includes consultations.

Review signals are mixed: some owners describe friendly, efficient visits, while others report difficulty getting appointments, not seeing the same vet consistently, and cancellations/clinic closure at booked times. A few reviews also raise concerns about communication style and charges.

Services

•Routine consultations (the Pet Health Club® Plus plan is described as including consultations).
•Vaccinations (multiple owners mention vaccination appointments, including kitten vaccines and routine boosters).
•Health checks (a dog “in for a check up and vaccines”).
•Ongoing medication / repeat prescriptions (one owner mentions regular medication for fitting/seizures; another mentions being called to remind them to collect a prescription).
•Emergency veterinary services are listed in the clinic data (described as “24/7 or extended hours”).

People

•A “new young lady” (role not specified) is credited in one review with “trying hard to make improvements,” being very helpful, solving a problem, and calling to remind an owner that they hadn’t collected their dog’s prescription.
•Several reviews describe staff as polite/professional/respectful and friendly/welcoming/efficient.
•Other owners report the opposite experience with some vets, describing them as lacking empathy and being “crass” when delivering a diagnosis.

Reviews

3.8 stars from 49 reviews. Feedback ranges from efficient, professional interactions to complaints about access, communication, and scheduling. “”

•Positive visit experience: friendly, welcoming, efficient service; staff described as polite/professional/respectful.
•Preventive care and ongoing treatment: owners mention check-ups, vaccines, and long-term medication management (including seizure/fitting medication).
•Follow-up/practical admin help: a reminder call to collect a prescription is specifically mentioned.
•Appointment access and continuity issues: some owners say they can’t get appointments, are redirected to other practices, and often don’t see the same vet.
•Operational/scheduling problems (serious complaints in older reviews): reports of arriving for booked appointments to find the clinic closed, long phone queues, and vaccination appointments being cancelled due to vet shortages.
•Cost concerns: one review calls the practice “very expensive,” while another says the Pets Club made care “easier to afford.”

Reviews for Myerscough Veterinary Group

Note: Showing the 5 most recent Google reviews out of 49 we track in total. Recent reviews may not be representative of overall sentiment.

Stephanie Clegg

a month ago

Friendly Welcoming Efficient

Abbie Entwistle

2 months ago

My Vet has multiple practices, however I can never get an appointment at my local one and always have to travel miles. Also there are multiple vets and I never seem to see the same one.... some also lack empathy and can be very crass with their diagnosis. It feels as if they're just chasing the £ rather than careing about the pet owners or the animal

Allen Harris

Polite, professional and respectful staff. Whichever practice you visit I’m sure both your pet and yourself will be happy.🐕‍🦺🙂

3 months ago

Kimmy Holmes

8 months ago

alister mcpherson

10 months ago

Very expensive Probably won't go back

Garry Buckley

Mum's dog was in for a check up and vaccines, together with his regular medication for fitting. He continues to be fit well and healthy with the expert care provided, the changes to availability of a vet at our local practice means it is really easy to get the care Bertie needs and the Pets Club makes everything easier to afford for her. Brilliant

Joanne Roberts

a year ago

A new young lady has started at this practice now and is really trying hard to make improvements and it shows she is ever so helpful and sorted out my problem and even rang to remind me I hadn't picked up our dogs prescription. Keep up the good work.

Chewy Biscuit

3 years ago

This place is never open so I don't know how it runs. Booked my dog in with the vet for 9am... Vet didn't show up until 9:30 claiming it didn't open until then, even though the same person had booked the appointment for 9am just a week before. Website opening hours are also incorrect. Two weeks later I have an appointment for 1:30, turn up - closed again. Oh we go on lunch for an hour 1-2. Why book appointments for that time then? Had an elderly lady outside, in zero degree temperatures, freezing and crying upset worrying she had got the appointment time wrong. Shameful.

Allyce Mccowan

4 years ago

Absolute shambles of a vets. Took my kitten to get vaccinated, arranged her second vaccination date with the vets and was assured this was still in the time frame. Arrived to be told by the vet she was days out and unfortunately would the process would have to be started again. I was also told this would be an extra charge to me even though this was their error. Vet gave the kitten the first injection again and went right through the neck and came out the other side, ended up having to be done again, causing undue stress to the kitten. Trying to ring prior I was in a queue for an hour and their online booking system tells you to call in which is a waste of time. I was told there was a shortage of vets but if you call in to register a new pet they are more than happy to take on more clients, why? You can't manage the clients you already have. My second vaccination appointment date arrives and I get a voicemail to say sorry we need to cancel your apt as we have a shortage of vets. Having to take more time off work and now may miss the second vaccination AGAIN as it has to be inbetween 3 and 4 weeks time frame. You'd be much better travelling a little further into Rawtenstall and going with Shuttleworth vets, company is ran a lot more smoothly and professionally.