Myerscough Veterinary Group – Vets in Haslingden
Clinic Overview
Myerscough Veterinary Group, located in Haslingden, offers emergency veterinary services with a focus on providing professional and respectful care. The clinic has garnered a mixed reception based on available reviews. It holds an average rating of 3.8 stars from 47 reviews on Google Maps. While the score suggests a moderate level of satisfaction, the written reviews present a more complex picture.
Positive reviews praise the clinic for its polite and professional staff, with clients expressing satisfaction with the care provided. Reviewers like Allen Harris and Garry Buckley commend the clinic for its ease of access to services and the benefits of the Pets Club, which aids in affordability. Joanne Roberts highlights the improvements brought by a new staff member who shows dedication to resolving issues and providing reminders for prescriptions.
However, the negative reviews highlight significant operational challenges. Chewy Biscuit and Allyce Mccowan both recount instances of poor communication and scheduling mishaps, including incorrect appointment times and a lack of accountability for errors. These reviews mention issues such as appointments being scheduled outside of operating hours and additional charges for mistakes made by the clinic.
No transparent pricing information is provided on the clinic's website or through the reviews, aside from the mention of the Pets Club. Overall, while there are commendations for individual staff efforts, the clinic appears to struggle with consistency in service delivery and communication, impacting the overall client experience.
Special Services
Animals Treated at Myerscough Veterinary Group
Animals We Treat
Companion Animals
Opening Hours – Myerscough Veterinary Group
Opening Hours
Hours
Reviews for Myerscough Veterinary Group
Note: Showing the 5 most recent Google reviews out of 47 we track in total. Recent reviews may not be representative of overall sentiment.
Allen Harris
a month ago
Polite, professional and respectful staff. Whichever practice you visit I’m sure both your pet and yourself will be happy.🐕🦺🙂
Garry Buckley
8 months ago
Mum's dog was in for a check up and vaccines, together with his regular medication for fitting. He continues to be fit well and healthy with the expert care provided, the changes to availability of a vet at our local practice means it is really easy to get the care Bertie needs and the Pets Club makes everything easier to afford for her. Brilliant
Joanne Roberts
a year ago
A new young lady has started at this practice now and is really trying hard to make improvements and it shows she is ever so helpful and sorted out my problem and even rang to remind me I hadn't picked up our dogs prescription. Keep up the good work.
Chewy Biscuit
3 years ago
This place is never open so I don't know how it runs. Booked my dog in with the vet for 9am... Vet didn't show up until 9:30 claiming it didn't open until then, even though the same person had booked the appointment for 9am just a week before. Website opening hours are also incorrect. Two weeks later I have an appointment for 1:30, turn up - closed again. Oh we go on lunch for an hour 1-2. Why book appointments for that time then? Had an elderly lady outside, in zero degree temperatures, freezing and crying upset worrying she had got the appointment time wrong. Shameful.
Allyce Mccowan
4 years ago
Absolute shambles of a vets. Took my kitten to get vaccinated, arranged her second vaccination date with the vets and was assured this was still in the time frame. Arrived to be told by the vet she was days out and unfortunately would the process would have to be started again. I was also told this would be an extra charge to me even though this was their error. Vet gave the kitten the first injection again and went right through the neck and came out the other side, ended up having to be done again, causing undue stress to the kitten. Trying to ring prior I was in a queue for an hour and their online booking system tells you to call in which is a waste of time. I was told there was a shortage of vets but if you call in to register a new pet they are more than happy to take on more clients, why? You can't manage the clients you already have. My second vaccination appointment date arrives and I get a voicemail to say sorry we need to cancel your apt as we have a shortage of vets. Having to take more time off work and now may miss the second vaccination AGAIN as it has to be inbetween 3 and 4 weeks time frame. You'd be much better travelling a little further into Rawtenstall and going with Shuttleworth vets, company is ran a lot more smoothly and professionally.
