The Mount Veterinary Practice

- Many reviewers describe a friendly, professional team across reception, nurses and vets, with several simply highlighting the staff as caring and helpful. - Bereavement support remains a recurring theme, with praise for compassionate handling of euthanasia, home visits for elderly pets, and thoughtful keepsakes returned with ashes. - Owners also mention calm, thorough appointments and clear advice, including practical help with rabies vaccinations and travel certificates.

Services

•General veterinary care for small pets, including consultations and repeat prescriptions.
•Care for dogs, cats, rabbits, guinea pigs, hamsters, ferrets and rats, with website-listed areas including dermatology, parasite care, and cat-focused treatment.
•Out-of-hours cover.
•End-of-life care is a clear strength in feedback, including home visits to assess elderly pets, unrushed euthanasia appointments, and thoughtful aftercare such as paw prints and a small keepsake of fur returned with ashes.
•Travel-related care has also been mentioned, including rabies vaccinations for EU travel and help from reception with certificates and paperwork.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. In reviews, some clients describe the practice as reasonable on cost, while one negative review raised concerns after an expensive course of treatment.

People

•Ian (vet): repeatedly praised for calm explanations, respectful decision-making, and compassionate end-of-life care, including home visits and unrushed euthanasia appointments.
•Rebecca (vet): mentioned positively by long-standing clients alongside Ian.
•Wider team: nurses and reception staff are often described as helpful, caring, and professional, with reception specifically thanked for travel paperwork and bereavement-related arrangements.

Reviews

Google shows 4.6 stars from 277 reviews. Recent feedback is mostly positive, with caring staff and sensitive support during difficult moments standing out, alongside a couple of serious complaints about communication and case handling.

•Many reviewers describe a friendly, professional team across reception, nurses and vets, with several simply highlighting the staff as caring and helpful.
•Bereavement support remains a recurring theme, with praise for compassionate handling of euthanasia, home visits for elderly pets, and thoughtful keepsakes returned with ashes.
•Owners also mention calm, thorough appointments and clear advice, including practical help with rabies vaccinations and travel certificates.
•A small number of negative reviews report communication problems, including a missed follow-up appointment after surgery and scans not being passed to an out-of-hours provider.

Reviews for The Mount Veterinary Practice

Note: Showing the 10 most recent Google reviews out of 277 we track in total. Recent reviews may not be representative of overall sentiment.

Jonathan Morgan

1 week ago

Again, amazing friendly service and great advice.

stephen murphy

3 weeks ago

We had to have our springer put down,the staff were absolutely amazing very compassionate,made a very hard decision easier .

Dee

1 month ago

Nelly Chads

Ralitsa Zheleva

2 months ago

I do not recommend The Mount Veterinary Practice after the treatment my dog Macy received and the way we were treated by reception. Macy was admitted for surgery with a normal temperature of approximately 38°C. By the following morning, she was in an extremely poor and helpless condition, and her temperature had dropped to approximately 34–35°C. The vet had arranged a follow-up appointment for 10:45. However, when we arrived carrying Macy in our arms in a critically unwell condition after surgery, reception told us that there was no appointment. Instead of showing urgency and compassion, we were left with the impression that we might be sent home and asked to return later. The morning after the operation, we were also asked whether Macy had eaten any of the prescribed food, even though that food had not been given to us, despite being included in what we paid. Furthermore, there is no clear entry in Macy’s medical records confirming that she was given food or nutritional support during the two days surrounding her treatment. We paid a total of £1,646.22, and in the end our beloved Macy had to be put to sleep. After a negative review was posted, the clinic replied that they could not discuss the matter publicly because of confidentiality. I understand that medical details may be confidential, but this general response does not address the serious concerns raised about Macy’s treatment, the missing appointment or the behaviour of reception. It does not provide any explanation of what happened. A formal complaint has been submitted, and the case, together with Macy’s medical records, will also be referred to the relevant professional and regulatory bodies for independent review. Rest in peace, our beautiful Macy. You were deeply loved and will never be forgotten.

Roy Air

7 months ago

Very caring staff.

Paul Duxbury

Always a great service and professionalism. Lovely helpful and caring staff. 😊

Martin Hayhurst

8 months ago

Elaine Hamer

As always excellent vets, can't recommend enough. Caring towards pets and friendly

Sandra

9 months ago

Unfortunately my dog passed away, and from the first phone call to the practice, they were all wonderful, very sympathetic and helpful, when my dogs ashes were ready, they had a paw print and some of her fur in a bottle, which I was very touched by, I would recommend this vet practice to anyone