Medivet Eccleston (Hillcrest Veterinary Surgery) – Vets in Eccleston
Clinic Overview
- Recent reviewers often describe the team as friendly, welcoming and helpful, including owners who were new to the area. - A repeated theme is that vets listen properly, explain options clearly, and take owners' views seriously without being patronising. - Several reviews mention staff being good with nervous or reactive dogs, helping pets settle during appointments and examinations.
Medivet Eccleston (Hillcrest Veterinary Surgery) is part of the Medivet group in Eccleston, Lancashire. The practice website states it offers 24-hour emergency care, and also mentions a time-limited free Mobility Pain Check promotion. Recent feedback often praises clear explanations, a calm approach with anxious or reactive dogs, and friendly front-desk support, although one recent reviewer reported a poor experience when calling about an emergency.
Services
- •24-hour emergency care, as stated on the practice website.
- •Mobility Pain Check, described on the website as a free, time-limited promotion.
- •Consultations and ongoing care for dogs and cats, with reviews describing vets who listen carefully first, then examine thoroughly and explain treatment options clearly.
- •Support for anxious or reactive pets, with Amy and Jen/Jenny specifically praised for handling a very reactive dog well and helping dogs feel at ease during appointments.
- •Euthanasia support, described by one owner as calm and peaceful.
- •Cat care including diabetes-related discussions, mentioned in earlier owner feedback.
- •Medication support, including antibiotics; one owner specifically mentioned help when they could not collect medication themselves.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One published figure is a £130 out-of-hours emergency consultation fee between 7pm and 9am. Review comments on cost are limited, though one owner described the practice as great value.
People
- •Karen (receptionist): repeatedly praised as helpful, knowledgeable and friendly, including in recent reviews.
- •Amy (vet): mentioned for listening carefully, examining thoroughly, and helping pets stay calm.
- •Jen/Jenny (vet): praised for caring, detailed help, support with a reactive dog, and compassionate euthanasia support.
- •Harriet: mentioned warmly by name in a recent review.
- •Trina and Chris (vets): named as part of the care team.
- •Alison: remembered for going beyond expectations by dropping off antibiotics when an owner could not collect them.
Reviews
Google shows 4.8 stars from 67 reviews.
- •Recent reviewers often describe the team as friendly, welcoming and helpful, including owners who were new to the area.
- •A repeated theme is that vets listen properly, explain options clearly, and take owners' views seriously without being patronising.
- •Several reviews mention staff being good with nervous or reactive dogs, helping pets settle during appointments and examinations.
- •There is also one recent negative review about an emergency phone call, describing a long hold and an unhelpful reception experience.
