Medivet Eccleston (Hillcrest Veterinary Surgery)

Services

• •24-hour emergency care, as stated on the practice website.
• •Consultations and ongoing care for dogs and cats, with owners describing vets who listen carefully, examine thoroughly and explain treatment options clearly. Recent examples include detailed help for a Labrador and prompt care for a dog seen at the needed appointment time.
• •Support for anxious or reactive pets, with Amy and Jen/Jenny specifically praised for helping a very reactive dog and for putting dogs at ease during appointments.
• •Cat care, including diabetes-related discussions mentioned in earlier feedback, alongside a welcoming approach for owners new to the area with cats.
• •Euthanasia and medication support, including one owner’s description of calm, peaceful end-of-life care and another account of antibiotics being dropped off when collection was difficult.
• •The website has also promoted a free, time-limited Mobility Pain Check.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. One published figure is £130 for an out-of-hours emergency consultation between 7pm and 9am. Review comments on cost are sparse, though one owner described the practice as great value.

People

• •Karen (receptionist): repeatedly praised as helpful, knowledgeable and friendly.
• •Amy (vet): mentioned for listening carefully, examining thoroughly and helping pets stay calm.
• •Jen/Jenny (vet): praised for caring, detailed help, support with a reactive dog and compassionate euthanasia support.
• •Chris: thanked for detailed help with a Labrador; Chris is also named as part of the veterinary team.
• •Harriet: warmly mentioned for being lovely with two Jack Russell Terriers.
• •Trina and Alison: named as part of the care team, with Alison remembered for dropping off antibiotics when an owner could not collect them.

Reviews

Google shows 4.8 stars from 76 reviews.

• •Recent reviewers often mention easy booking, getting appointments when needed and being seen on time.
• •Friendly, welcoming staff are a consistent theme, especially for owners new to the area.
• •Clinical communication stands out: reviewers describe vets who listen, explain options clearly and take owners’ views seriously without being patronising. Several also say their pets were kept calm and put at ease during visits.
• •One recent 1-star review described a poor emergency phone experience, with a long hold and an unhelpful response from reception, which contrasts with the otherwise positive pattern in recent feedback.