Medivet Eccleston (Hillcrest Veterinary Surgery)

Medivet Eccleston (Hillcrest Veterinary Surgery) is part of the Medivet group. The website mentions 24-hour emergency care (with a stated out-of-hours consultation fee) and a time-limited FREE Mobility Pain Check promotion (as described on the site). In recent reviews, owners repeatedly describe staff taking time to listen before examining, explain options, and help anxious or reactive dogs stay calm during visits. Euthanasia support and practical help (such as getting antibiotics to an owner when they couldn’t collect) are also specifically mentioned.

Services

• •24-hour emergency care (as stated on the website).
• •Mobility Pain Check (website promotion described as free, time-limited).
• •Consultations where vets listen first and then examine thoroughly (described in reviews).
• •Support for reactive/anxious dogs (owners mention vets handling a “very reactive dog” well).
• •Euthanasia support described as “calm and peaceful” in one account.
• •Ongoing care referenced for cats, including mention of diabetes and treatment discussions.
• •Provision of antibiotics is mentioned (including one instance of delivery to an owner).

Pricing

• •£130 consultation fee for emergency care between 7pm and 9am (stated as a nationwide fee on the website).

People

• •Karen (receptionist): mentioned as “helpful, knowledgeable and friendly,” and as someone who had “the right words at a sad time.”
• •Amy (vet): described as listening carefully before a thorough exam, and helping a dog feel at ease.
• •Jen/Jenny (vet): noted for being supportive during euthanasia and praised for detailed help with a Labrador; also mentioned (as “Jen”) as excellent with a reactive dog.
• •Trina, Chris (vets): mentioned by name as part of the care team seen previously.
• •Alison: credited with “going beyond” by dropping off antibiotics to an owner who couldn’t collect them.

Reviews

4.8 stars from 65 reviews. - Owners repeatedly mention feeling listened to and not patronised, with options explained clearly.

• •Multiple reviews describe staff being good at putting pets at ease, including a first appointment with a thorough exam and a reactive dog handled well.
• •Practical service points come up: easy booking/no fuss, and detailed guidance for specific pets (e.g., Labrador).
• •One detailed review highlights compassionate handling of a cat euthanasia, described as calm and peaceful, with supportive communication from both vet and reception.