My Vets

Recent reviews include specific positives such as a vet/nurse being “patient and thorough” with a cat and giving practical advice, and multiple owners mentioning a consistently warm welcome for their dogs. There’s also a clear negative account describing dissatisfaction after knee surgery/treatment (including a complaint about being charged for a very short consultation and a dog’s condition not improving).

Services

Services and capabilities mentioned in the provided sources include

• •Consultations (the website references consultations being included as part of a Pet Health Club® Plus plan).
• •Surgery: one owner specifically references knee surgery for their dog.
• •Ongoing treatment: one reviewer describes bringing a pet monthly for continuing care.
• •Emergency treatment: one reviewer says they have “often had to have emergency treatment,” though no out-of-hours arrangement is described in the inputs.
• •Veterinary Nurse Training facility (listed in the structured clinic data).

Pricing

Only the following prices are explicitly mentioned in the inputs

• •One reviewer reports being charged £110 for a “2 minutes consultation” (and says they felt no advice was given).
• •One reviewer reports spending “3 grand plus” related to their dog’s knee issue (in the context of surgery/treatment).

People

Named team members mentioned in reviews (roles not specified)

• •Lucy, Frith, Claire, Michelle, Dianna: one reviewer attributes “ongoing treatment” and “emergency treatment” experiences to the team and calls out these names as part of that care.

Other staff feedback (not tied to a named person)

• •A reviewer describes the person who saw their cat as patient and thorough, and says they received good advice.
• •Multiple reviewers mention a friendly welcome and staff being professional.

Reviews

Google rating: 4.4 stars from 223 reviews. “”

• •Friendly front-of-house experience: several owners mention a warm welcome and staff who are consistently friendly with their dogs.
• •Thoroughness and advice (positive): one cat owner highlights a patient, thorough appointment with useful advice.
• •Serious dissatisfaction for an orthopedic case (negative): one reviewer describes spending £3,000+ on a dog’s knee problem over 8 months, feeling a very short (£110) consultation gave “no advice,” and saying their dog was in the same condition.
• •Mixed overall sentiment: alongside multiple 5-star comments, there are also 1-star reviews including one that simply says “Avoid.”