Pinewood Veterinary Practice Ltd

- Owners praise the team for being supportive, safe and caring during visits. - Extra time taken with an extremely anxious dog is specifically mentioned. - Consultations are described as thorough, with good advice given.

Pinewood Veterinary Practice Ltd in Coppull is a veterinary practice and an explicitly stated Veterinary Nurse Training facility. Recent feedback continues to highlight thorough consultations, supportive handling for anxious pets, and ongoing care for pets with more complex needs, including one owner who credits the team with saving a kitten’s life. Reviews are mostly very positive overall, though there is also a serious complaint about the quality of one post-operative follow-up appointment.

Services

•General consultations and advice: Owners describe thorough consultations with plenty of advice, and one reviewer said their dog is happy going in for visits.
•Support for anxious or difficult-to-handle pets: Reviews mention staff taking extra time with an extremely anxious dog to help the appointment go smoothly.
•Surgery and aftercare: Surgery is specifically mentioned in reviews, along with post-operative check-ups and follow-up appointments.
•Ongoing care for pets with more complex needs: One owner says the practice continues to help a dog with multiple conditions.
•Treatment for kittens and other routine small-animal care: A reviewer credits the vets with saving their kitten’s life through the care and treatment provided.
•Veterinary Nurse Training facility: This is explicitly stated in clinic information.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback also includes a comment that the practice feels less money-focused than some larger chains.

People

No individual vets or nurses are named in the available public feedback, but reviews describe a caring vets and veterinary nursing team overall.

•Owners praise the team for being supportive, safe and caring during visits.
•Extra time taken with an extremely anxious dog is specifically mentioned.
•Consultations are described as thorough, with good advice given.
•One reviewer reports a poor experience with a post-operative check-up, describing the interaction as rushed and dismissive.

Reviews

Google rating: 4.7/5 from 106 reviews.

•Recent feedback is largely very positive, with several owners saying the team really cares for their pets and goes above and beyond to help visits run smoothly.
•Positive experiences include careful handling of an extremely anxious dog, thorough consultations, and ongoing support for a dog with multiple health conditions.
•One owner says the practice saved their kitten’s life, and another says their dog is comfortable attending appointments.
•The main negative theme is a serious complaint about one post-operative follow-up, with concerns about how brief the check was, where it was carried out, and the staff member’s communication.

Reviews for Pinewood Veterinary Practice Ltd

Note: Showing the 10 most recent Google reviews out of 106 we track in total. Recent reviews may not be representative of overall sentiment.

Anna “Annielou18” Norledge

5 months ago

Really great vets and vetinary nursing staff. Would highly recommend.

Jane Cruickshanks

The vets at Pinewood really care for our pets and not so much the money that some larger chains seem to be. They have saved my kittens, Ziggys life and I can’t thank them for their care and treatments enough. I will never take my pets anywhere else 😻😘xxx

ruth neilson

8 months ago

Always look after my dogs. Rhyno is so precious and has many conditions and they always do there best for him.

Karen Berry

9 months ago

Jaydon Anderton

10 months ago

Terrible practice, got surgery for my dog and was all good and well until post-operation check-ups. Seems to be that as soon as you spend the money and leave, they couldn’t give a toss about the pets. Went for a post-op check-up and the guy checking the dog didn’t speak very fluent English and did the bloody check-up in the reception/seating area instead of the check-up room, going through everybody like he was in a rush. Didn’t even do a proper evaluation of my dog and asked me all the questions rather than taking a good look and doing a proper check-up and sent us on our way. I did ask, "Is that all?" and he went, "Yes." Apparently, they don’t need to use the check-up room? Ever since then, my dog has seriously deteriorated and I quite frankly think that this practice was a serious fault for this as they didn’t even provide proper or even adequate post-op care. He took 30 seconds to check-up my dog and sent us on our way like we were an inconvenience. Didn’t even know why my dog was in, even though it was on the computer, so the vet staff aren’t even regularly checking their patients. He had to ask what my dog had and everything—he was basically useless. If only he did a proper check-up. I will be finding out his name and be reporting him because that is absolutely unacceptable. Please do not bring your pets here, especially for surgery or check-ups, as they seem to not give two tosses. All they want is the money and that’s done. He was quite rude and condescending towards me because he didn’t know what my dog had had? Surely you’d check the system to find out who your patients are that day/hour? Looking forward to finding this vet staff and reporting him.

Terrible practice, got surgery for my dog and was all good and well until post-operation check-ups. Seems to be that as soon as you spend the money and leave, they couldn’t give a toss about the pets. Went for a post-op check-up and the guy checking the dog didn’t speak very fluent English and did the bloody check-up in the reception/seating area instead of the check-up room, going through everybody like he was in a rush. Didn’t even do a proper evaluation of my dog and asked me all the questions rather than taking a good look and doing a proper check-up and sent us on our way. I did ask, Is that all? and he went, Yes. Apparently, they don’t need to use the check-up room? Ever since then, my dog has seriously deteriorated and I quite frankly think that this practice was a serious fault for this as they didn’t even provide proper or even adequate post-op care. He took 30 seconds to check-up my dog and sent us on our way like we were an inconvenience. Didn’t even know why my dog was in, even though it was on the computer, so the vet staff aren’t even regularly checking their patients. He had to ask what my dog had and everything—he was basically useless. If only he did a proper check-up. I will be finding out his name and be reporting him because that is absolutely unacceptable. Please do not bring your pets here, especially for surgery or check-ups, as they seem to not give two tosses. All they want is the money and that’s done. He was quite rude and condescending towards me because he didn’t know what my dog had had? Surely you’d check the system to find out who your patients are that day/hour? Looking forward to finding this vet staff and reporting him.

Emma Aspinall

1 year ago

Great practice! The staff go above and beyond to help make your visit go smoothly. I have two dogs, one is extremely anxious and not easy to handle. The extra time taken to allow for this is really appreciated. I would highly recommend 👍 Safe, caring and supportive. Brilliant team 👏

Su Knowles

Great vets, lots of good advice and really thorough consultations. Really impressed so far. My dog is quite happy going there too.