Pinewood Veterinary Practice Ltd

Pinewood Veterinary Practice Ltd is a veterinary practice with an explicitly stated role as a Veterinary Nurse Training facility. Based on reviews, owners commonly describe thorough consultations with “lots of good advice” and staff taking extra time when a pet is difficult to handle (including an extremely anxious dog). Multiple reviewers also say the team has provided treatments that “saved” a kitten’s life and supports dogs with multiple ongoing conditions.

There is also a clear negative account focused on post-operative follow-up, alleging a very brief check-up done in the reception/seating area, poor continuity (the staff member “didn’t know why my dog was in”), and a perceived lack of adequate post-op care.

Services

•Veterinary Nurse Training facility (stated in clinic data).
•Surgery (mentioned by a reviewer who took their dog for surgery, with subsequent post-op check-ups).
•Post-operative check-ups/follow-ups (specifically discussed in reviews; one reviewer was strongly dissatisfied with how this was handled).
•Consultations offering advice (reviewers mention “really thorough consultations” and “lots of good advice”).
•Ongoing care for chronic/complex conditions (one owner describes their dog as having “many conditions” and says the practice “always do their best for him”).
•Care/treatment of kittens (one owner credits the vets with saving a kitten’s life).

People

No individual vets or nurses are named in the information provided. Themes about the team from reviews include

•Taking extra time for anxious pets: one owner with an extremely anxious dog specifically appreciated the extra time taken to make the visit manageable.
•Thorough consult style: “really thorough consultations” and “lots of good advice” are mentioned.
•Conflicting reports on post-op communication and process: one reviewer describes a staff member as rushed, doing a check in the waiting area, asking the owner to supply key details, and being “rude and condescending,” while other reviewers describe supportive care.

Reviews

Google rating: 4.7 stars from 106 reviews.

•Several owners describe positive outcomes and ongoing support, including a kitten whose life was “saved” and a dog with “many conditions” that the practice continues to help manage.
•Handling anxious dogs is specifically praised, with staff taking extra time to keep the visit calm and workable.
•Consultations are described as thorough, with owners noting “good advice.”
•A serious negative review alleges poor post-operative follow-up, including an extremely short check, being seen in the reception/seating area rather than an exam room, and the clinician seeming unaware of the case details.

Reviews for Pinewood Veterinary Practice Ltd

Note: Showing the 5 most recent Google reviews out of 106 we track in total. Recent reviews may not be representative of overall sentiment.

Anna “Annielou18” Norledge

2 months ago

Really great vets and vetinary nursing staff. Would highly recommend.

Jane Cruickshanks

The vets at Pinewood really care for our pets and not so much the money that some larger chains seem to be. They have saved my kittens, Ziggys life and I can’t thank them for their care and treatments enough. I will never take my pets anywhere else 😻😘xxx

in the last week

ruth neilson

Always look after my dogs. Rhyno is so precious and has many conditions and they always do there best for him.

5 months ago

Karen Berry

6 months ago

Jaydon Anderton

Terrible practice, got surgery for my dog and was all good and well until post-operation check-ups. Seems to be that as soon as you spend the money and leave, they couldn’t give a toss about the pets. Went for a post-op check-up and the guy checking the dog didn’t speak very fluent English and did the bloody check-up in the reception/seating area instead of the check-up room, going through everybody like he was in a rush. Didn’t even do a proper evaluation of my dog and asked me all the questions rather than taking a good look and doing a proper check-up and sent us on our way. I did ask, Is that all? and he went, Yes. Apparently, they don’t need to use the check-up room? Ever since then, my dog has seriously deteriorated and I quite frankly think that this practice was a serious fault for this as they didn’t even provide proper or even adequate post-op care. He took 30 seconds to check-up my dog and sent us on our way like we were an inconvenience. Didn’t even know why my dog was in, even though it was on the computer, so the vet staff aren’t even regularly checking their patients. He had to ask what my dog had and everything—he was basically useless. If only he did a proper check-up. I will be finding out his name and be reporting him because that is absolutely unacceptable. Please do not bring your pets here, especially for surgery or check-ups, as they seem to not give two tosses. All they want is the money and that’s done. He was quite rude and condescending towards me because he didn’t know what my dog had had? Surely you’d check the system to find out who your patients are that day/hour? Looking forward to finding this vet staff and reporting him.

7 months ago

Terrible practice, got surgery for my dog and was all good and well until post-operation check-ups. Seems to be that as soon as you spend the money and leave, they couldn’t give a toss about the pets. Went for a post-op check-up and the guy checking the dog didn’t speak very fluent English and did the bloody check-up in the reception/seating area instead of the check-up room, going through everybody like he was in a rush. Didn’t even do a proper evaluation of my dog and asked me all the questions rather than taking a good look and doing a proper check-up and sent us on our way. I did ask, "Is that all?" and he went, "Yes." Apparently, they don’t need to use the check-up room? Ever since then, my dog has seriously deteriorated and I quite frankly think that this practice was a serious fault for this as they didn’t even provide proper or even adequate post-op care. He took 30 seconds to check-up my dog and sent us on our way like we were an inconvenience. Didn’t even know why my dog was in, even though it was on the computer, so the vet staff aren’t even regularly checking their patients. He had to ask what my dog had and everything—he was basically useless. If only he did a proper check-up. I will be finding out his name and be reporting him because that is absolutely unacceptable. Please do not bring your pets here, especially for surgery or check-ups, as they seem to not give two tosses. All they want is the money and that’s done. He was quite rude and condescending towards me because he didn’t know what my dog had had? Surely you’d check the system to find out who your patients are that day/hour? Looking forward to finding this vet staff and reporting him.

Emma Aspinall

9 months ago

Great practice! The staff go above and beyond to help make your visit go smoothly. I have two dogs, one is extremely anxious and not easy to handle. The extra time taken to allow for this is really appreciated. I would highly recommend 👍 Safe, caring and supportive. Brilliant team 👏

Su Knowles

a year ago

Great vets, lots of good advice and really thorough consultations. Really impressed so far. My dog is quite happy going there too.