Robert Jones Vet Surgery in Blackpool is a veterinary practice with a mixed reputation, as reflected in its Google Maps rating of 4.3 stars from 320 reviews. This score suggests a generally positive perception, although there are some notable concerns in individual feedback.

Positive experiences highlight compassionate and professional care, especially in critical situations. Amy Jay Eastwood-Grimes praises the clinic for the trust and confidence it instilled in her while caring for her cat, Patch, and her dog, emphasizing the staff’s supportive nature during difficult times. Similarly, Tiff Harper commends vet Tina for her caring and professional service during a distressing time with her cat, Chief. Louise Lonsdale also appreciates the supportive and informative reception staff, mentioning Rachel by name.

Conversely, there are significant criticisms, primarily regarding customer service and administrative issues. Diana shares a negative encounter where she felt unjustly charged for a consultation that didn’t occur, citing poor service from a receptionist named Rachel. Debra Newton describes multiple issues with the clinic, including disorganized operations, difficulty in scheduling appointments, and concerns about the competence of the veterinary staff. Her experience was further marred by administrative oversights, such as the failure to provide vaccination cards and inaccurate microchip records.

Pricing transparency is not clearly outlined, though a consultation fee of £63 is mentioned. Overall, while the clinic has garnered trust from some long-term clients, others have expressed dissatisfaction, highlighting the importance of individual experiences in shaping its reputation.