Pendle Pet Care Limited T/A Stanley House Veterinary Group

Stanley House Veterinary Group in Barnoldswick is part of VetPartners. Owner feedback is mixed overall: many reviewers praise clear explanations, gentle handling, prompt emergency help and compassionate care, while a smaller number report problems around end-of-life sensitivity, insurance and admin processes, communication delays, and record-keeping disputes. Reviews mention the practice being used for both urgent treatment and ongoing care.

Services

• •Urgent and emergency care: reviews describe rapid help for pets needing same-day attention, including an emergency appointment for an unregistered dog and a Christmas Day call-back that led to treatment at the surgery.
• •Surgery and follow-up care: reviewers mention a life-saving operation, a minor eye operation, and return visits during a two-week post-operative period.
• •Diagnostics and treatment planning: blood tests are mentioned in reviews, along with vets talking owners through options and explaining the process clearly.
• •End-of-life care: euthanasia and support around pet loss are both mentioned, including one review thanking the practice for its compassion after a cat’s passing.
• •Documentation: reviews mention Animal Health Certificates.

Pricing

No published pricing information is currently available for this clinic.

People

• •Rory (vet): praised for listening carefully, being gentle with an older dog, talking through options, and not recommending unnecessary procedures.
• •Chloe and Leanne (staff; roles not stated): thanked for helping with an emergency case, handling the dog gently, and explaining everything clearly.
• •Reception team: recent reviews include positive comments about polite, friendly receptionists, alongside one serious complaint about lack of discretion during an end-of-life visit.

Reviews

Stanley House Veterinary Group has a 4.5/5 Google rating from 556 reviews.

• •Many recent reviewers describe the team as caring, kind and thorough, with particular praise for clear explanations and a calm manner during stressful appointments.
• •Emergency care is a recurring positive theme, including quick help for an unregistered dog and prompt support on Christmas Day.
• •End-of-life experiences are mixed: one owner thanked the practice for its compassion after losing a cat, while another reported poor privacy and empathy during a euthanasia visit.
• •A smaller number of negative reviews mention insurance process frustrations, delays in getting blood-test results and medication, record-keeping or registration disputes, and complaints about costs.