Myerscough Veterinary Group

Myerscough Veterinary Group Bacup is part of a wider multi-branch practice under the MyVets branding. This branch appears to provide core first-opinion care, including routine vaccinations and neutering, with reviews showing a mix of positive experiences with staff and frustration around appointment access. Some owners report kind, compassionate care, while others describe long waits, changing branch availability, and being redirected to other branches for appointments.

Services

•Routine preventative care: Kitten vaccinations and booster vaccinations are specifically mentioned, alongside general first-opinion care for common pet health needs.
•Neutering: Cat neutering is directly referenced, with one owner reporting a smooth experience and quick recovery for their kitten.
•End-of-life care: Euthanasia is mentioned in one review, which describes the team as caring and reassuring and notes that a condolence card was sent afterwards.
•Prescriptions and treatment requests: A review refers to a consultation for ringworm medication, suggesting the branch handles at least some prescription-related appointments.
•Pet Health Club® Plus: Website information referenced this plan as including consultations, though no fuller list of inclusions is available here.

Pricing

No published pricing information is currently available for this clinic.

People

Named team members mentioned by owners include Julie, described very positively during a kitten’s vaccinations and neutering, and Lucy, the receptionist, who was described as helpful and kind. Other reviews refer more generally to a lovely vet and receptionist, and to compassionate support from the team during euthanasia.

Reviews

Google rating: 3.9/5 from 74 reviews. Recent feedback paints a mixed picture, with praise for individual staff members and routine care, but repeated complaints about access and branch availability.

•Positive routine-care experiences: One owner said they were offered a kitten vaccination slot quickly after struggling elsewhere, and also praised the handling of neutering and recovery.
•Friendly staff stand out: Reviews mention a lovely vet and receptionist, with Julie and Lucy singled out for being excellent, helpful, and kind.
•Access problems are a recurring complaint: Some owners describe long waits for appointments, changing or limited Bacup opening hours, and being redirected to other branches for sooner care.
•Communication and admin frustrations appear in some reviews: Complaints include an appointment cancellation not being communicated, understaffing, and an older negative review about delays around obtaining a prescription.

Reviews for Myerscough Veterinary Group

Note: Showing the 10 most recent Google reviews out of 74 we track in total. Recent reviews may not be representative of overall sentiment.

stephanie graham

1 year ago

Robert Lofthouse

The Vet and receptionist are lovely.

Liliya Miller

We’ve tried to vaccinate our new kitten for about 2 months. We were on the waiting list at a few vet clinics. But MyVets have found a time slot for us straight away. Julie is an excellent doctor! All vaccinations and treatments are finally done. We’ve also managed to get our little Boris neutered. He’s recovered quickly. And the receptionist Lucy was helpful and really kind.

gareth johnstone

2 years ago

I'm really fed up of never being able to get an appointment. The Bacup branchs' opening hours are all over the place and infrequent. I walked downstairs Friday to make an appointment only to find a note on the door saying that it's now only open occasionally on a Friday and that it can change week to week. I live in Bacup, I registered there, I want to take my cat there but ever time I want an appointment sooner than 3 months, I have to get a taxi to Clayton le dale and back. I had an appointment booked at accrington, but they cancelled the appointment and didn't call me (although they refuted that) and I only found out by chance. So last minute I had to go yet again to Clayton le Dale. I should be able to walk to the vets, but I end up paying £70 for a taxi very time now. I emailed about them not informing me and having to go to Clayton le Dale instead, and told them i couldnt afford the medication because of the taxi fare and asked for £25 compensation (the price of the meds, not even the whole taxi fare) and they basically said "not our problem". Why not just close the bacup branch? Sick of it.

I'm really fed up of never being able to get an appointment. The Bacup branchs' opening hours are all over the place and infrequent. I walked downstairs Friday to make an appointment only to find a note on the door saying that it's now only open occasionally on a Friday and that it can change week to week. I live in Bacup, I registered there, I want to take my cat there but ever time I want an appointment sooner than 3 months, I have to get a taxi to Clayton le dale and back. I had an appointment booked at accrington, but they cancelled the appointment and didn't call me (although they refuted that) and I only found out by chance. So last minute I had to go yet again to Clayton le Dale. I should be able to walk to the vets, but I end up paying £70 for a taxi very time now. I emailed about them not informing me and having to go to Clayton le Dale instead, and told them i couldnt afford the medication because of the taxi fare and asked for £25 compensation (the price of the meds, not even the whole taxi fare) and they basically said not our problem. Why not just close the bacup branch? Sick of it.

Troy Thorpe

Ok but understaffed

Andy Williams

3 years ago

Couldn't get an appointment for boosters.....it happens, but a 3 month wait? Found another vet, they were confused as the medical records sent showed that the dog was given 2 different type of booster injection at the same time. Less than impressed.

Tom Bell

5 years ago

Made an emergency appointment to see the vet to get a prescription for ring worm medicine for my cat. Was told this would cost 38 pound to see the vet and 16 for the prescription on the day. After going to appt and seeing the vet was told at the end that prescriptions weren't issued there and would need to wait 7 days for it to be issued! Meaning the whole appointment was a waste of time and seeing the vet (which cant issue prescriptions???) was literally pointless. T However if I wanted the medicine from the vet there at a massively increased price could have straight away. Obviously making it difficult to get the medication online to make you pay the rediculous prices they wanted to charge. A vet who cares more about money than the welfare of animals should be ashamed and shut Down. Never use this franchise vets and go to literally anywhere else.

Dawn H

Sadly we had to take our beloved Rottweiler to be put to sleep, the vet and staff member could not have done anything better. It was done with such care and compassion and the vet was very reassuring, it's clear that they really care, we also received a lovely card through from them, saying sorry for our loss. Fantastic vets with the right attitude and compassion.